Senior Technical Product Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Technical Product Manager, customer portal and product operations to be responsible for leading the development and delivery of Zayo's web tools that provide essential functionality to our customers and internal users. Success will result in significantly reduced friction for customers signing up, placing orders and getting support as well as significantly reduced operation expense and effort for internal users. This success also requires collection and reporting on data to show this success.

Day to day the Senior Technical Product Manager will be working with customers and internal cross-functional teams to define requirements, design features, and implement solutions. The ideal candidate will have a strong understanding of UI/UX, API first design, databases and reporting. Understanding how to design a product for various user types will be critical.  Experience in one or more areas of the public cloud ecosystem and network connectivity  (Fiber, IP/IP VPN, Waves, Ethernet)  as well as experience in, software engineering, network engineering and sales is highly desired.

Responsibilities:

• Own the customer portal, internal business automation tooling and reporting from data collected from these areas.

• Drive the vision for the customer portal and internal tooling by developing a clear roadmap with well defined objectives.

• Scrum Product Owner: ensure requirements are clearly understood by software engineering teams in order to execute on business vision. Partner with stakeholders and fellow product owners in order to ensure smooth go to market of new software releases. SAFE practitioner is a plus.

• Operational efficiency: drives high-impact organizational and operational efficiency initiatives that improve customer experience, employee engagement & profitability. 

• Strategic Planning and Implementation: partner with leadership to cross-cut existing organizations and deliver high impact processes. Develop growth strategies for areas of responsibility and provide business rationale, suggested priority and risk assessment aligned with Zayo’s business strategy. 

• Data analysis: gather and analyze large amounts of information expeditiously, developing compelling, insightful recommendations. 

• Problem Solving: approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution. 

• Change Management: develops methods for supporting innovation and change across the organization. 

• Innovation and leadership: provides innovative thought leadership. Drives high impact performance-based culture.

• Cross-functional collaboration: highly collaborative ensuring alignment with business initiatives, priorities aligned with Zayo’s values.

• Prioritization and productivity: handle complex situations and multiple responsibilities simultaneously while appropriately prioritizing long-term projects with urgency of immediate demands.

• Process Enablement and Communication: write a variety of executive, customer & training presentations and reporting across organizations. Develop and operate forums for effective communication – Chatter Groups, Google Sites, Webinars, releases, agendas.

• Status Reports: provide real-time and current information on all deliverables, while monitoring and evaluating activity.

Qualifications:

• Undergraduate degree in an engineering, computer science, management or technical field with minimum of five (5) years of experience.

• Experience developing and improving UI/UX based on data and metrics.

• Telecommunications understanding spanning all layers of the OSI model.

• Experience working within Salesforce and directly with the Salesforce API.

• Experience with business process automation and automation strategy.

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