Senior Director, Account Management

POSITION TITLE: SENIOR DIRECTOR, ACCOUNT MANAGEMENT

LOCATION: REMOTE US

This position reports to our global HQ in Cambridge, MA and is fully remote within the US. Travel is expected domestically and internationally when needed.

Who we are: 

TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries. 

As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%. 

Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.

What challenges we work on: 

TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought.  Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study. 

Who we are looking for:  

As we continue to grow globally, the Industry Account Management Team is looking for an experienced sales and account management leader to join as a Sr. Director to continue the success of our commercial team. This position will report to the VP of Account Management and will manage a small, but growing team of 2-4 Account Managers.  

We are seeking a highly skilled and experienced Senior Director of Account Management to lead our client engagement efforts within the pharmaceutical and CRO sectors. The Senior Director will be responsible for building and maintaining strong relationships with key accounts, driving customer satisfaction, and maximizing revenue growth opportunities. This role requires a strategic thinker with a deep understanding of the pharmaceutical industry, exceptional leadership abilities, and a track record of driving successful account management initiatives.

What you will be doing: 

• Strategic Account Management: Develop and execute comprehensive account management strategies to drive growth (sales and revenue) and maximize client satisfaction. Collaborate with internal teams to ensure alignment of account strategies with company objectives.
• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at pharmaceutical and CRO customers. Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
• Cross-functional Collaboration: Work closely with Sales, Product Development, and Implementation teams to ensure seamless execution of client initiatives. Advocate for client needs and provide feedback to internal teams to drive product improvements and enhancements.
• Revenue Growth: Identify and pursue opportunities to expand revenue within existing accounts through upselling, cross-selling, and contract renewals. Develop account plans and execute strategies to achieve revenue targets.
• Customer Advocacy: Act as a client advocate within the organization, representing client interests and ensuring their needs are met across all touchpoints. Proactively address client concerns and resolve issues to maintain high levels of customer satisfaction.
• Market Insights: Stay informed about industry trends, competitive landscape, and emerging opportunities within the pharmaceutical and CRO sectors. Use market insights to inform account strategies and drive business growth.
• Team Leadership: Lead, mentor, and coach a team of account managers to achieve individual and team goals.