Service Department Head

Baker Roofing Company – Service Department Head

We are seeking an experienced Commercial Roofing Service Department Head to join our winning team. You would lead an entire service operations department for a BRC branch. Baker Roofing invests in our employees by empowering success through a competitive bonus plan and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Apply today if this sounds like the opportunity you have been looking for!

 Summary

The Service Department Head iis responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

• Education: High School graduate / College preferred
• Years of Experience: 5 Years minimum experience in the roofing industry
• Certifications:  30 Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training preferred.

Knowledge, Skills, and Abilities

• Computer – Experienced with Microsoft Outlook, Word, Excel and scheduling
• Excellent writing skills
• Exceptional organizations skills
• High degree of self-confidence
• Motivated and professional
• Must speak English fluently and Spanish is a plus
• Extensive knowledge of roofing which includes – BUR, shingles, tile, single-ply, metal, waterproofing techniques and products, working knowledge of trusses, light weight concrete deck systems, and AC work that is closely related to roofing

Essential Functions

• Provide safe working environment for BRC crews, subcontractors, and others
• Maintain and improve quality control
• Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
• Coordinate sales effort with salesman and provide necessary support for success of team
• Oversee setup, processing, and invoicing work orders
• Review aging report and resolve any issues
• Promote continual growth of department at the rate determined each quarter by General Manager
• Continual improvement of quality control and customer satisfaction
• Coordination with Department Heads and Service Managers located at other branches

Physical Demands

• Requires standing up for long periods of time
• Requires use of ladders, scaffolds, and stairways
• Requires ability to climb, lift, balance, walk, and handle materials
• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing
• Requires seeing details at close range
• Requires repetitive movement, bending or twisting, kneeling, crouching, stooping or crawling
• Requires ability to stand, walk, lift, and carry items weighing 50 pounds regularly

Work Environment

• Requires working in extremely bright or inadequate lighting conditions, in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, including exposure to sounds and noise levels that are di