It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties and Responsibilities:
• Team Leadership: Supervise and support a team of customer service representatives, providing guidance and performance feedback.
• Training: Develop and implement training programs to enhance team skills and knowledge.
• Customer Relations: Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
• Performance Monitoring: Monitor and analyze customer service metrics, implementing improvements as needed to achieve targets.
• Process Improvement: Identify and implement process improvements to enhance efficiency and service quality.
• Reporting: Prepare and present reports on customer service performance, trends, and issues to senior management.
• Collaboration: Work closely with other departments to ensure seamless customer service and address any cross-functional issues.
• Policy Development: Develop and enforce customer service policies and procedures to maintain high service standards.
Qualifications and Educational Requirements:
• Education: Bachelor's degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory role.
• Technical Skills: Proficiency in customer service software and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills, with the ability to handle difficult situations diplomatically.
• Problem-Solving: Strong problem-solving and conflict-resolution skills.
• Organizational Skills: Exceptional organizational and time management abilities.
• Leadership: Proven leadership and team management skills, with the ability to motivate and develop team members.