Senior Product Engagement Manager, Clarity

Bloomreach is building the world’s premier <strong>agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong><em>entire</em></strong> customer journey. <ul> <li>We're taking <strong>autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li>We’re making <strong>conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li>We're designing the future of <strong>autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> And we're building all of that on the intelligence of a single AI engine — <strong>Loomi AI</strong> — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.<p>As a <strong>Senior </strong><strong>Product Engagement Manager for Clarity</strong> - you will play a critical role in shaping the early customer experience and guiding strategic product direction during trials. Operating at the intersection of Product, Customer Success, and Go-to-Market, you will help define how customers adopt, evaluate, and realise value from an emerging product category.</p> <p>The role requires strong product thinking, structured experimentation skills, and the ability to work effectively in evolving, ambiguous contexts. You will help define the processes, insights, and frameworks that guide product improvements and customer outcomes.</p> <h2><strong>Your job will be to:</strong></h2> <ul> <li>Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments</li> <li>Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement</li> <li>Analyse customer behaviour, usage patterns, and performance data to identify insights and improvement opportunities</li> <li>Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritised opportunities for Product and Engineering</li> <li>Identify friction points - technical, experiential, or organisational - and coordinate cross-functional solutions</li> <li>Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams</li> <li>Provide Sales with early value stories, proof points, and risk indicators emerging from trials</li> <li>Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines</li> <li>Help establish trial metrics, health indicators, and early success criteria</li> </ul> <h2><strong>Your success story will be:</strong></h2> <ul> <li>In 30 days: You understand the current trial motion, product landscape, and customer context. You begin identifying gaps and proposing opportunities for how we might evolve our approach</li> <li>In 90 days: You are actively shaping how trials and experiments run, partnering across teams to test new workflows and influence early direction for Clarity product feature launches</li> <li>In 180 days: You have helped define key elements of our emerging trial and experimentation motion, uncovering insights that guide product decisions and cross-functional ways of working</li> <li>In 210 days: You meaningfully influence how we scale Clarity trials, experimentation, and early adoption, contributing to the frameworks and processes that support new capabilities and customer value</li> </ul> <h2><strong>You have the following experience and qualities:</strong></h2> <h3><strong>Professional Experience</strong></h3> <ul> <li>4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles</li> <li>Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives</li> <li>Background working with SaaS, eCommerce, AI, or fast-moving startup environments</li> <li>Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift</li> <li>Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals</li> <li>Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights</li> <li>Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adop