Program Manager, Insurance Software Implementation

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. 

 In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale.  With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution.   You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Program Manager

Location: Remote, United States

At Majesco, transformation isn’t theory — it’s execution. As Program Manager, Services, you will lead the execution of SaaS implementation programs that redefine how insurance technology is delivered and sustained. This is a hands-on player / coach leadership role for an experienced delivery manager who can directly own major client outcomes while also supporting delivery execution across a lean implementation team.

You will oversee project management execution for SaaS software implementations from kickoff through go-live, with accountability for delivery timelines, margin performance, quality, production readiness, and client satisfaction. In addition to managing the team and delivery outcomes, you will personally lead at least one strategic customer implementation, with direct financial accountability and an expected utilization target.

This role is part of the services leadership team within the business unit and partners closely with Development Leads, Architects, Product Owners, QA, PMO, Sales, and Client Partners to strengthen execution, modernize delivery practices, and support the evolution of Majesco’s next-generation insurance technology platform and operating model. Occasional travel within the United States and Canada is expected.

Key Responsibilities

• Own end-to-end execution of a portfolio of active SaaS implementations, ensuring commitments on timeline, scope, quality, margin, and go-live readiness are achieved.
• Operate in a player / coach capacity by directly leading at least one major customer implementation while coaching and supporting project managers across delivery engagements.
• Provide day-to-day leadership and oversight for project management execution, reinforcing accountability and consistent delivery practices.
• Stay actively engaged in delivery plans, estimates, risks, dependencies, financials, and stakeholder alignment, intervening early when delivery outcomes drift.
• Oversee financial governance across implementations, including forecasting, margin management, staffing alignment, utilization, and delivery transparency.
• Partner with Development Leads, Architects, Product Owners, and QA teams to drive coordinated execution across delivery, product, and engineering functions.
• Drive AI adoption across the implementation lifecycle, including planning, execution, reporting, quality improvement, knowledge reuse, and delivery acceleration.
• Partner with the PMO and business leadership to strengthen implementation delivery standards, governance, templates, and operational consistency.
• Improve delivery consistency through scalable implementation processes, operating rhythms, governance standards, and implementation best practices.
• Collaborate with Sales and Client P