Operations Manager, Mental Health Services

Job DetailsJob Location: Main Office - 555 Broome Street - New York, NY 10013Position Type: Full TimeSalary Range: $65,000.00 - $70,000.00 Salary/yearJob Shift: DayJob Category: Mental HealthOverview: The Door’s mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment.  The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for up to eleven thousand New York City youth each year. At The Door, youth can access mental health counseling and crisis assistance, health care and education, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood. 

As part of the Counseling Center leadership team, the Operations  Manager, Mental Health Services will manage areas of administration and operations for the Counseling Center, Psychiatry services, and Care Coordination services.   The Operations Manager, Mental Health Services will be responsible for quality assurance, quality improvement, and compliance activities, and special projects for mental health services.     

Responsibilities: 



Oversee areas of administration and operations for the Counseling Center, including timely customer service, appointment scheduling, client registration, client outreach, and database management  





Respond efficiently to incoming phone calls, emails, and patient portal messages, address general inquiries about services, and make appropriate referrals 





Hire, onboard, supervise and complete performance evaluations for administrative support staff, as well as volunteers and interns 





Plan agendas and facilitate staff meetings, team huddles, board meetings, and staff training  





Maintain adequate office and program supplies, including petty cash and metro card allotments, for multiple programs within the Counseling unit.   





Manage the Counseling Center’s electronic health record, ensuring the system works with the documentation and data collection needs of the department 





Collaborate with Revenue Cycle Director to ensure insurance verification, coding, and documentation, to support timely and accurate billing for mental health services 


Organize and manage quality assurance and quality improvement activities for the Counseling Center as required by New York State Office of Mental Health Article 31 (MHOTRS), including the Incident Review Committee 


Manage credentialing systems for the Counseling Center and Psychiatry; and ensuring compliance with federal and state agencies, insurance plans, funding sources and other regulatory bodies 


Support operations for psychiatry services including work scheduling, meetings, invoices, and contractor agreements.  


Serve as a coordinator for mental health grants, by supporting the Managing Director, Development staff and other leadership with grant proposals, reports, and funding requirements, and participate in meetings  


Create monthly, quarterly, and annual statistical reports for counseling, psychiatry, and collaborative care services.   


Participate as a member of an interdisciplinary staff in cross-departmental efforts to increase services to specific youth populations and provide appropriate support for young people 


Participate in special projects and perform other duties as delegated by supervisor 



Qualifications and Requirements: 



Bachelor’s degree required in health care administration, social work, public administration, or related field     





MSW preferred 





Previous supervisory experience required 





Minimum of 2 years of experience in administration, operations, and/or quality assurance in mental health, behavioral health, health care, or human service setting 





Experience in a NYSOMH Article 31 (MHOTRS) facility desired   





Knowledge of medical billing and the NYS Medicaid systems strongly preferred 





Tech savvy and highly skilled in Microsoft Office (Outlook, Share Point, Word, Excel, PowerPoint, Teams), Zoom, and other software  





Experience with eClinicalWorks (eCW) or another electronic health record strongly preferred 





Knowledgeable of positive youth development principles desired 





Ability to work independently, demonstrate sound judgment, multitask, and take initiative  





Ability to demonstrate exceptional organizational skills and people skills  





Strong writing, speaking and telep