Pr. Associate, Enterprise Crisis Management, Enterprise Services Risk (ESR)

West Creek 4 (12074), United States of America, Richmond, Virginia

Pr. Associate, Enterprise Crisis Management, Enterprise Services Risk (ESR)

Are you a problem solver seeking an exciting challenge? Can you build relationships as well as develop and implement innovative solutions? Are you ready to work on the front line of a top 10 Bank? Come be a part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates. 

You will be part of a growing, talented team responsible for providing oversight for the crisis management framework for the enterprise. You will support critical team functions including, operational crisis management, training and exercise program development and delivery, and well-managed program governance that can meet the challenges of second and third line partners as well as regulators. 

As a Principal Associate for Capital One Enterprise Crisis Management, you will apply your leadership and analytical skills to directly support the company’s several crisis management teams. You will act as a thought leader and trusted advisor working across the enterprise to identify opportunities and develop solutions for strengthening crisis practices to maintain and mature Capital One’s ability to manage incidents and events.

We are seeking dedicated, disciplined professionals who excel in a close-knit team environment. This person should have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue growing in the risk, governance and process fields and will provide great exposure to the broader Capital One organization. 

 

General Responsibilities: 

• Develop and leverage key relationships with stakeholders and facilitate collaboration across the enterprise

• Create and maintain formal process documentation that can withstand challenge, audit, and exam

• Excel at automation and/or risk-reduction of manual processes

• Conduct and facilitate planning efforts across crisis partners and teams

• Support training and exercise development and execution

• Support and lead ECM responses to incidents and events

• Participate in the development of a comprehensive annual strategy

• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives 

• Identify and implement process improvements driving issue resolution and risk mitigation activities  

• Acting as a subject matter expert to effectively partner with customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in project or program management

• At least 2 years of experience engaging with operational controls or risk management frameworks

Preferred Qualifications:

• Bachelor’s Degree

• 4+ years of crisis management, business continuity management, or a related discipline

• 4+ years of experience supporting internal stakeholders

• 1+ years of experience in fast-paced, highly-adaptive roles

• 1+ years of experience in facilitating and leading discussions across disciplines and all levels of seniority

• 1+ years of Google suite experience

• 1+ years of experience in controls development, controls management, and reporting activities

• Strong organization skills and ability to support multiple projects simultaneously

• Strong relationship building skills, customer focus and ability to collaborate across teams to deliver

• Excellent verbal presentation and written communication skills to confidently interact with and lead meetings at all levels, including executives

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

At this time, Capital One will not sponsor a new applicant for employment