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Director, Member Services
FathomUKRemotefull_timeVerifiedPosted 3 Dec 2025
💰 $190,000/yr($160,000/yr – $190,000/yr)
About the role
Location: DC, San Francisco Bay Area or hybridReports to: Co-Founder and Chief Impact Officer
Fathom is an independent 501(c)(3) whose mission is to find, build, and scale innovative governance solutions that foster public trust in AI, while unleashing the power of American innovation. We are architects of AI oversight focused on co-designing a better AI future for all.
This requires that everyone – from businesses and NGOs to the public – has a say in what that world looks like. Fathom creates solutions and pursues the policy change required for a positive AI future by building consensus across stakeholders and communities, pursuing state and federal advocacy, convening experts, and funding research and polling. Learn more: https://fathom.org/.
About the Independent AI Assurance Marketplace:
The public, government, and industry are all calling for an approach to shape the future of AI that guards against harm while enabling innovation and adoption. Across political and sectoral lines, there’s consensus that neither government nor industry alone can create this better AI future. From this, we developed a policy mechanism for Independent Verification of AI, which empowers qualified experts to assess AI models and applications against safety, reliability, and trustworthiness criteria.
We believe that this independent verification is essential for public trust and safe deployment — and that a thriving ecosystem of Independent AI Assurance Providers (IVO Partners) will be needed to meet this demand. To make that possible, these organizations need a shared platform to demonstrate the viability of this approach and a collective voice to shape the policies and markets that underpin their work.
The Director, Member Services at Fathom will be the founding architect of our membership function, responsible for designing, launching, and managing all member-facing operations for a new coalition / trade association. This leader must be equally comfortable doing one-off, high-touch work to win early momentum and designing the systems that will scale as the organization matures. They will serve as the bridge between founding members, the association’s strategic direction, and the long-term architecture of our membership experience.
Success in this role means creating durable member value, driving healthy growth without mission drift, and establishing a professionalized membership engine that becomes a core asset of the association. This position is ideal for someone who thrives in a builder environment, understands the dynamics of trade associations, and is motivated by the opportunity to create structure, deliver impact, and contribute to an organization’s long-term growth.
About Fathom
Fathom is an independent 501(c)(3) whose mission is to find, build, and scale innovative governance solutions that foster public trust in AI, while unleashing the power of American innovation. We are architects of AI oversight focused on co-designing a better AI future for all.
This requires that everyone – from businesses and NGOs to the public – has a say in what that world looks like. Fathom creates solutions and pursues the policy change required for a positive AI future by building consensus across stakeholders and communities, pursuing state and federal advocacy, convening experts, and funding research and polling. Learn more: https://fathom.org/.
About the Independent AI Assurance Marketplace:
The public, government, and industry are all calling for an approach to shape the future of AI that guards against harm while enabling innovation and adoption. Across political and sectoral lines, there’s consensus that neither government nor industry alone can create this better AI future. From this, we developed a policy mechanism for Independent Verification of AI, which empowers qualified experts to assess AI models and applications against safety, reliability, and trustworthiness criteria.
We believe that this independent verification is essential for public trust and safe deployment — and that a thriving ecosystem of Independent AI Assurance Providers (IVO Partners) will be needed to meet this demand. To make that possible, these organizations need a shared platform to demonstrate the viability of this approach and a collective voice to shape the policies and markets that underpin their work.
About the Role
The Director, Member Services at Fathom will be the founding architect of our membership function, responsible for designing, launching, and managing all member-facing operations for a new coalition / trade association. This leader must be equally comfortable doing one-off, high-touch work to win early momentum and designing the systems that will scale as the organization matures. They will serve as the bridge between founding members, the association’s strategic direction, and the long-term architecture of our membership experience.
Success in this role means creating durable member value, driving healthy growth without mission drift, and establishing a professionalized membership engine that becomes a core asset of the association. This position is ideal for someone who thrives in a builder environment, understands the dynamics of trade associations, and is motivated by the opportunity to create structure, deliver impact, and contribute to an organization’s long-term growth.
Key Responsibilities
Build a High-Trust, High-Value Membership Foundation
- Establish an early membership experience that feels high-touch, personal, and indispensable to founding members.
- Demonstrate clear member value through programming, engagement, responsiveness, and relationship stewardship.
- Create essential early processes (onboarding, engagement loops, satisfaction sensing) that can later be operationalized and scaled.
- Develop the organization’s understanding of member needs — and convert those insights into tangible benefits and programming.
Drive Membership Growth
- Grow the membership base by identifying high-fit prospects aligned with the association’s purpose, focusing on growth that increases credibility.
- Represent the organization externally with clarity and authority, ensuring new members understand both benefits and responsibilities.
- Establish the patterns of healthy membership composition that set the foundation for long-term legitimacy.
Deliver Programming & Engagement That Creates Demonstrable Member Value
- Design member offerings (working groups, convenings, briefings, resources) that strengthen participation and reinforce the association’s purpose.
- Increase meaningful engagement across committees, working groups, and policy discussions.
- Ensure members consistently experience the association as a trusted partner, problem-solver, an
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