Senior Sales and Service Advisor, Castleblayney

Role: Senior Sales & Advisory, Branch Banking – AIB Castleblayney

 

Location: AIB Castleblayney

 

• Are you a strong team player with a focus on delivering a first-class customer service?
• Have you experience in Retail Banking and delivering business goals?
• Are you interested in working as part of a dynamic team?

This role is being offered on permanent basis.

 

We’re looking for someone who:

• Displays evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers working with them to provide suitable banking options.
• ​​Works co-operatively with others across the organization to achieve shared objectives and can work effectively as part of a team.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Who are we?

We’re AIB. A strong Irish bank packed with purpose -‘Empowering people to build a sustainable future’. That goes for our employees too. We’re made of small teams where you have the chance to shine.

 

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

Does this sound like something that you want to be part of?

 

 

Key Accountabilities include:

 

• To be part of the Branch Sales & Advisory Team supporting the Branch Manager to achieve their business objectives.
• Manage day to day customer requirements working closely with various internal stakeholders to deliver for customers.
• Under the AIB Digital strategy agenda, help our customers to make the transition to Phone and Internet and Mobile banking by driving usage of our Digital Agenda and supporting the customer through this.
• Sustain and build on our strong existing culture of ownership and curiosity while learning about the Bank’s operational controls, credit & risk policies and procedures displaying AIB Leadership Behaviours at all times.

 

Minimum Criteria:  Please note that the following criteria form the basis of your answers on the application form.

 

• This is an MCC impacted role therefore applicants must have minimum regulatory accreditation APA Loans and Savings & Investments with a view to attaining full QFA status in the near term.
• Strong Customer Focus and proven commitment to customer excellence standards at all times.
• Self-motivated, energetic & ability to act on own initiative.
• Proven track record in delivering strong results against objectives.