Tactical Radios Field Service Representative

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Tactical Radios Field Service Representative                      

Job Code: 40413

Job Location: Joint Base Lewis-McChord, WA

Job Schedule: 5/8

Job Description:

L3Harris MCC seeks a Field Service Representative in JBLM, WA, dedicated to the maintenance and support of tactical communications equipment. This role is crucial for ensuring the operational integrity and performance of our products, with a focus on technical support, engineering activities, and quality management to meet business objectives. The Field Service Representative will collaborate closely with program management, systems engineering and applications engineering teams to identify issues and implement solutions, analyze performance data for continuous improvement, and drive cost efficiencies. Commitment to the e3 (excellence, everywhere, everyday) standard is essential for maintaining product quality and enhancing customer engagement. Responsibilities include detailed documentation of maintenance actions, effective daily communication, timely reporting of equipment status, and management of component requisitions to support operations and program management. This position is based in Washington for an initial duration of one year, with the possibility of extension beyond the initial 365 days. Should the position not be extended, the candidate will be offered the opportunity to relocate to Rochester, NY and join the larger Technical Customer Service organization.

Essential Functions:

• Conduct engaging training sessions that include lectures, hands-on laboratory work, and field exercises.
• Facilitate courses and product support at our L3Harris locations, customer facilities other customer sites worldwide.
• Collaborate with cross-functional teams to provide tactical communications solutions that meet the evolving needs of our customers.
• Demonstrated ability to master and teach complex technical systems.
• Strong presentation and communication skills, tailored for a variety of audiences.
• Self-motivated with the ability to work autonomously and within a collaborative environment.
• Flexibility to travel up to 25% of the time, including potential overtime as necessary.
• Ability to obtain a US Secret level clearance.
• Work closely with the Account and Program Management team to achieve business goals though customer interactions and support.

Qualifications:

• Bachelor's Degree with 6 years prior experience, Graduate Degree with 4 years prior experience. In lieu of a degree, minimum of 10 years of prior related experience.

Preferred Additional Skills:

• Knowledge of L3Harris/RF Communications (AN/PRC-117G, AN/PRC-163, AN/PRC-160, RF-410D, AN/PRC-167) and VSAT terminal products.
• RF/Radio or related communications experience preferred.
• Experience with the U.S. Army Stryker Combat Vehicles
• Experience running Factory Test Stations.
• Knowledge of Product Service database (Oracle EBS).
• Effective oral and written communication skills.
• Willingness to work and learn in fast paced production environment.
• Experience with Windows office suite.
• Knowledge of network systems administration, wireless networking, and IT support, including networking router technologies.

In compliance with pay transparency requirements,