Director, Retail and Training

RETAIL AND EDUCATION DIRECTOR

MIAMI

 

 

COTY is looking for smart leaders who are fast and passionate.

 

The Retail and Education Director for Travel Retail Americas will drive the development and execution of best-in-class retail and education strategies across the Americas, with a strong focus on Latin America and the North American airports. The ideal candidate brings a blend of strategic vision, operational excellence, and a deep understanding of both regional markets and the unique demands of the travel retail environment

 

RESPONSIBILITIES

 

As our Retail and Education Director, you are responsible for the sell out growth of our Fragrances and Makeup portfolio within the dynamic Travel Retail channel.

 

Retail Strategy & Execution

• Lead retail strategy and operations across LATAM, the U.S., and Canada Travel Retail markets.
• Drive retail excellence, ensuring high standards of customer service, merchandising, and in-store execution.
• Partner with sales and commercial teams to optimize door-level performance and conversion.
• Monitor KPIs across the region to drive growth and identify areas for improvement.
• Support and coach a team of Retail Managers and beauty advisors to deliver sell out targets.

Education & Training

• Design and execute tailored education programs that reflect brand identity and regional needs for Fragrances and Makeup.
• Lead a hybrid training strategy combining in-person coaching with digital platforms.
• Align training content with global brand guidelines, adapting for local relevance and effectiveness.
• Support and coach a team of field trainers and beauty advisors to deliver engaging consumer experiences.

Leadership & Cross-functional Collaboration

• Manage and mentor a regional team of education and retail professionals across Latin America and North America.
• Collaborate with Sales, Marketing, Visual Merchandising, and HR to ensure alignment of goals and execution.
• Act as the key liaison between local markets and global education teams.

Working for Coty means our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries – we’d love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

 

The team consists of a regional retail and training manager” working closely together with several departments such as Merchandising, Marketing and Key Accounts.

 

 QUALIFICATIONS

 

We’d love to see candidates who have:

 

Essential:

• Bachelor’s degree in Business, Marketing, Education, or a related field; MBA is a plus.
• 7+ years of experience in retail, marketing and/or education roles,
• Demonstrated success in achieving commercial results through training, retail excellence, and team development.
• Languages: Fluent in English and Spanish (spoken and written) is mandatory; Portuguese is a strong plus.
• Travel: Must be able to travel frequently across the U.S., Latin America, and Canada (up to 50%).
• Deep understanding of travel retail dynamics, shopper behavior, and operator relationships.
• Proficient in digital training tools, reporting dashboards, and Microsoft Office suite.
  
  

Desirable:

• Prestige/luxury brand experience preferred, ideally within Travel Retail and Fragrance/Makeup categories.
• Proven experience managing teams and implementing education programs in the LAT