Advancement Database Administrator

Overview

At Houston Methodist, the Advancement Database Administrator is responsible for the utilization, oversight and advancement of the fundraising constituent relation management database (CRM). This position is directly responsible for data/technology management, analytics and reporting, and developing business requirements and documentation. Also responsible for the design and maintenance of coding structures and providing training/support to end users. Assists with inputting data and the creation and generation of analytical/financial reports, data extracts, mailing lists and ad-hoc queries to meet the information needs of the department. Ensures the quality of biographical, demographic and gift information and the management of that information based on best practices for the highest standards. Oversees the process of developing/updating policies and procedures for the CRM and related data warehouses in support of a robust program for prospect identification and analysis. Serves as a liaison, communicating across departments on a regular basis to convey information, ensure compliance, and obtain user feedback.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Communicates and collaborates with internal and external stakeholders to determine business needs, solutions, and priorities in support of fundraising and institutional initiatives/goals.

• Provides training/instruction and service/support to end users. Encourages utilization of the system to meet designated individual, department, and organizational overall goals.

SERVICE ESSENTIAL FUNCTIONS

• Responsible for the ongoing development of a comprehensive fundraising database and prospect-management tools and systems, including prospect screenings. Translates data into usable, actionable information for the formation and execution of fundraising strategies and benchmarks.

• Partners across the organization to import large quantities of complex data into integrated relational databases. Develops complex segmented mailing/prospect lists and reports; and prepares related user technical documentation.

• In collaboration with key stakeholders, maintains various community leader and VIP constituent groups in respective systems. Produces data for various communications/mailings in support of Houston Methodist and Foundation initiatives.

• Provides statistical models, forecasts, metrics and analysis to facilitate informed business decisions and strengthen the donor pipeline

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with IT and vendors to troubleshoot any technical issues.

• Assigns appropriate access rights and works with various teams to ensure proper training for all new and current users. Maintains documented coding policy and updates user manuals.

• Establishes and maintains data integrity protocols, governing all data elements to ensure accuracy and quality.

• Ensures the database and integrations effectively capture constituent information and generate accurate financi