Administrative Director

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr, Durham, NC

 

JOB SUMMARY

We are seeking an Administrative Diretor to provide overall administrative management and coordination over assigned area of ambulatory patient access initiatives and capacity management efforts across service lines. This includes responsibility for financial performance and systems in place to ensure service lines maintain clinical effort targets and capacity to meet patient demand. Will recommend and implement corrective action if needed.

 

JOB DUTIES AND RESPONSIBILITIES

• Capacity Management System Development: Lead efforts to continue developing a physician practice-wide capacity management system to ensure bottom line targets are met, relative to financial and access performance. Build and streamline variance to target reporting from a financial and productivity performance across all Clinical Departments.
• Same or Next Day Scheduling Operations and Program Expansion: Direct and manage team of program specialists with direct patient-facing operations work, related to new patient rapid access. Monitor market demand conditions and recommend strategies to realize cost savings for access operations. Integrate system goals for patient access across all ambulatory entities.
• New Pilot Implementation, Expansion, and Impact Reporting: Lead implementation and manage workstreams for new innovative pilots for ambulatory services, including, but not limited to, live agent chat pilot expansion and new sustainable growth pilot.
• Access Champions. Build cross-entity and department relationships with physician and administrative to ensure success in access innovations and accomplish business directives, related to access improvement. Ensure departments are integrated with other departmental areas across all ambulatory and hospital entities.
• Support for VP, Ambulatory Services and Access, DHIP.

 

JOB ELIGIBILITY REQUIREMENTS

• Bachelor's degree required.

• Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.

• A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

 

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

 

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.