Customer Excellence Business Operations Coordinator

As a Customer Excellence Business Operations Coordinator you will support the lines of business within the Customer Excellence organization in the maintenance and lifecycle management of critical business processes. The ideal candidate has experience maintaining business programs, is detail oriented, and data fluent. 

The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services.

This role is part of the Smartsheet Global Shared Services organization and will report to the Manager, GSS Operations team. This role is remote eligible in Costa Rica. 

 

You Will:

• Maintain existing processes and business programs within the Smartsheet platform

• Execute the documentation of processes and support iteration as processes evolve

• Maintain change implementation cadences for process and support the business change requests

• Support business management processes including meeting minutes and content along with leadership communications

• Maintain visibility of key business metrics for line of business leadership 

• Collaborate with supporting teams for the line of business processes

• Maintain visibility for leadership into the lines of business portfolio of projects and roadmap

• Collaborate with the Business Operations team support the lines of business’ strategy and day to day operations

 

You Have: 

• 2+ years of experience maintaining a program that includes changes to process, people and technology

• 2+ years of experience working with Excel formulas and data sets

• Experience working with the Smartsheet platform is preferred

• Familiarity with project management principles and methodologies  

• Motivated by an entrepreneurial mindset and comfortable with ambiguity

• Strong Command of English language both oral and written (B2 and above)

 

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members

• Monthly stipend to support your work and productivity

• 12 days paid Vacation + Flexible Time Away Program

• 20 weeks fully paid Maternity Leave

• 12 weeks fully paid Paternity/Adoption Leave

• Personal paid Volunteer Day to support our community

• Opportunities for professional growth and development including access to LinkedIn Learning online courses

• Company Funded Perks including a counseling membership and your own personal Smartsheet account

• Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

 

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