Sr Account Service Coordinator

Salary Range: $42,000 - $98,000

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

 

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbia, SC this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Strong presentation, negotiation, and customer service skills
• Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format
• Knowledge of payroll account management (preferred)
• Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac’s clients
• Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform

 

Education & Experience Required

• Bachelor’s Degree in a related field
• 4 years of job-related work experience in the insurance and/or financial industry

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• 3 - 4 years of job-related work experience acquiring and retaining accounts/customers
• Experience with billing services

 

Travel

• Less than or equal to 10%

 

Principal Duties & Responsibilities

• Represents Aflac as account contact for Aflac’s target brokers to clients and field force representatives; acts as a liaison coordinating account maintenance activities with various internal departments and the payroll account (customer) to ensure effective and efficient account administration; communicates with clients and other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence
• Supports enrollments in conjunction with supporting business units to ensure new business is processed and deductions are started in a timely manner at the account level
• Updates and maintains account profiles, to include Servicing and other pertinent data for effective and efficient account management
• Monitors requests for special handling and ensures service levels are met across administrative areas
• Provides on-going client support for servicing needs; facilitates resolution to ongoing service issues; works with internal and external parties to ensure that the client’s service objectives and needs are being met; proactively conducts account level audits to identify potential risks and trends related to the client
• Analyzes and completes reports related to payroll account activity to identify trends and document process improvements; maintains a record of service efforts and results; implements the appropriate activity to resolve service and administration concerns; partnering with the supporting business unit as needed; periodically contacts payroll accounts to ensure service objectives have been met; conducts proactive payroll account audits to identify potential issues; coordinates