Director, Clinical Education & Development

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB

Location: Richmond, VA

Department: Clinical Education

Schedule: Monday-Friday, 8:15AM-5:00PM (with events after hours)

Clinical Status: Non-Clinical

HOW YOU’LL MAKE AN IMPACT

The Director of Clinical Education & Development is responsible for the OPO’s training strategy and oversees the design, development, and implementation of all aspects of the OPO’s educational programs ensuring high-quality clinical training and professional development for the staff. Collaborates with OPO leadership, educators, and clinical teams to align educational initiatives with the organization’s strategic goals and to foster a culture of continuous learning and clinical excellence. Responsibilities include curriculum development, staff competency assessment, mentorship, and quality improvement initiatives. Evaluates the clinical effectiveness, deficiencies, and concerns to OPO leadership and ensures solutions are developed to close performance gaps. Works to ensure that all educational content and clinical practice align with evidence-based standards, internal policies, and the strict regulations of federal agencies like the Centers for Medicare & Medicaid Services (CMS) and the Organ Procurement and Transplantation Network (OPTN).

WHAT YOU’LL DO

• Strategy: Creates strategies and tactics that focus on aligning educational initiatives with organizational goals, regulatory requirements, and evidence-based practices. Conducts ongoing assessments of educational programming to ensure effectiveness. Uses internal and external benchmarks to evaluate performance and identify opportunities for improving donation outcomes. Works with OPO and Quality leadership to identify knowledge gaps and areas for improvement.
• Program Development & Management: Designs and delivers comprehensive education and training programs for OPO staff, including new-hire onboarding, ongoing education, and competency assessments. Training topics cover a variety of topics that support OPO operations. Designs, delivers, and coordinates onboarding and orientation programs for new staff, ensuring they receive the foundational training needed for success in their roles. Provides ongoing education and professional development opportunities to staff to enhance clinical and relational skills, knowledge, and competence. Provides mentoring and coaching to designated preceptors and/or unit trainers.
• Program Evaluation & Continuous Improvement: Uses internal and external benchmarks to evaluate performance and identify opportunities for improving donation outcomes. Designs and administrators need assessments to determine training needed. Using the Kirkpatrick Evaluation Model, assess training program effectiveness and makes necessary solutions to improve training outcomes. Evaluates the effectiveness of educational programs through feedback, competency assessments, and measurable outcomes. Monitors clinical training program performance across departments and identifies gaps and implements improvements to ensure clinical staff competency.
• People Leadership: Provides oversight to assigned teams by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Using the established people processes (performance, development, succession, and career) to ensure that their team’s le