Associate Account Manager

Reports to: Senior Account Manager, National Account Manager, or Senior National Account Manager

Location: Bryant Park Office in NY 4 days per week

Managerial Responsibilities: No

Budget Responsibilities: Not directly accountable for revenue or budget attainment. Responsible for financial accuracy, quote integrity, cost awareness, and adherence to approved project budgets.

Position Summary

The Associate Account Manager (AAM) plays a critical role in supporting the successful execution of client programs and projects across the Account Management team. This role is responsible for coordinating project details, supporting internal operations, maintaining financial and system accuracy, and developing a strong understanding of client businesses and branded merchandise solutions.

Working closely with Account Managers, Senior Account Managers, National Account Managers, and Senior National Account Managers, the AAM serves as a key operational partner, ensuring projects move efficiently from brief through delivery while contributing to a positive client experience.

This role is designed as a developmental step toward Account Manager and provides increasing exposure to client communication, project ownership, and strategic account management. As part of a fast-paced, client-centric organization, the Associate Account Manager helps ensure exceptional service, operational excellence, and successful execution across client programs.

Key Responsibilities

Project Management & Execution (30%)

· Support execution of client programs and projects from brief through delivery

· Manage project timelines, milestones, approvals, and deliverables

· Coordinate with Production, Creative, Logistics, eCommerce, and supplier partners to ensure seamless execution

· Monitor project status and proactively identify risks, delays, or potential issues

· Assist with order management, fulfillment coordination, and inventory-related requests

· Support execution of new business opportunities, eCommerce launches, and program initiatives

· Ensure project deliverables are completed accurately and on schedule

Operations & Internal Coordination (25%)

· Create and maintain project documentation and workflow records

· Assist with development and management of creative briefs

· Support internal project kickoffs and status meetings

· Maintain accurate records in Salesforce and other business systems

· Assist with reporting, tracking, and internal communications

· Ensure compliance with internal processes, service standards, and operating procedures

· Support cross-functional collaboration across all internal departments

Client Service & Communication (25%)

· Participate actively in client meetings and capture notes, action items, and next steps

· Support client communications and follow-up requests

· Assist in maintaining a positive client experience throughout project execution

· Develop knowledge of client businesses, objectives, products, and brand standards

· Help prepare client-facing materials, presentations, and project updates

· Serve as a responsive and reliable resource for client support needs

Financial Accuracy & Readiness (15%)

· Support quoting and costing processes

· Maintain accuracy of pricing, project budgets, and order details

· Assist with purchase order creation and invoice coordination, accurately and on time

· Develop understanding of promotional product pricing structures and supplier economics

· Build foundational knowledge of margin management and financial discipline

· Ensure data accuracy throughout the quote-to-order process

Growth & Development (5%)

· Build knowledge of the promotional products industry, suppliers, and product categories

· Participate in training and professional development opportunities

· Support team initiatives and cross-functional projects

· Demonstrate increasing ownership and readiness for Account Manager responsibilities

· Develop presentation, communication, and client management skills

· Contribute positively to team culture and collaboration