Senior Manager, Engineering- Associate Experience Portal

GEICO is seeking an experienced Senior Manager with a passion for building high performance, low-latency platforms, and applications. You will build and manage a team of engineers to architect, design, and develop our company’s enterprise Associate Portal, revolutionizing the associate experience through a personalized, seamless, and innovative platform that empowers every individual to excel in their roles and drive organizational success. This role requires strong engineering design experience, thought leadership and your abilities to build and scale your engineering team. You will partner and collaborate with business stakeholders, product managers, tech leadership and other engineering leaders to develop platforms and products that operate at scale.

Position Description 

​Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, architect, design, and develop new software for GEICO’s enterprise associate experience solutions.

Position Responsibilities 

​​As a Senior Manager, you will: 

• ​Work with your Senior Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time 
• ​Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives 
• ​Understand how requirements and design choices may impact systems across multiple areas 
• ​Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery 
• ​Initiate and support performance evaluation of team members 
• ​Cultivate a culture that motivates all levels of performers to higher levels of achievement  
• ​Build and maintain relationships with your team members to support an environment of trust 
• ​Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of the experience gained (growth mindset) 
• ​Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies 
• ​Proficiently execute difficult conversations on development and performance 
• ​Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience
• ​Manage up to leadership as well as give feedback when appropriate 
• ​Administer coaching plan(s) and Performance Improvement Plan(s) 
• ​Craft fully compliant quality documentation 
• ​Compliant negotiation and execution of warning administration and/or involuntary termination 
• ​Develop the team budget and be accountable for reporting on results achieved at regular intervals 
• ​Significantly contribute to the team planning process to include surfacing associate level proposals​ 

Qualifications 

• Basic UI/UX and prototype design knowledge and experience
• Proven experience in digital experimentation and using web analytics data to optimize the online customer experience
• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)
• Working knowledge of object-oriented development, Gang of Four (GOF) Design Patterns, Microservices, Dependency Injection with IOC containers, and both frontend and backend unit testing
• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
• Strong Cloud (AWS, GCP, Azure, etc.) platform knowledge
• In-depth knowledge of MS Office tools such as PowerPoint, Outlook, Word, and WebEx for effective communication
• Proficiency in Project Management and work item management tools such as Azure DevOps and Portfolio
• Proficiency in Program Management tools such as MS Project, Visio, and Excel
• Strong foundation in algorithms, data structures, and core computer science concepts
• Experience in existing Operational Portals such as Azure Portal
• Fluency with .NET, HTML-5, JavaScript/TypeScript, XML, JSON, RESTful Web Services, and Event Driven Archit