Data Visualizations Project Manager

Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

 Our businesses – Press Ganey, Forsta and Forsta Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

Job Description

As a Visualizations Project Manager, you will be  working within the US Professional Services Team, responsible for management, technical design & development, and on-going consultancy of reporting solutions that are using the Forsta Visualizations software platform.

Your main responsibilities will include delivering services with client projects in a fast-paced, collaborative environment, and working closely with members of Account Management, Sales, and Product teams to ensure that Forsta Visualizations consistently exceeds customer expectations in delivering Market Research (MR), Customer Experience (CX)/Employee Experience (EX), and Patient Experience (PX) projects and solutions.

This role will require and challenge you to:

• Manage project plans across multiple statements of work
• Communicate and coordinate, build client relationships with services projects
• Develop and implement reporting solutions in Forsta Viz platform
• Provide on-going technical consultancy and project maintenance after the delivery phase
• Be responsible for QA, documentation, and status reporting

Qualifications

This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes and project delivery management experience.

• Expertise and experience with data reporting and analytics, data visualization best practices
• Background in IT consulting, services, or technical sales
• Strong ability to translate functionally/process requirements into technical design deliverables
• Ability to work closely with customers around decision making and setting relevant delivery expectations
• Experience leading complex customer projects and understanding technology deployments in SaaS environments
• Ability to pull in different resources from around the business where necessary
• Understanding of Market Research, Voice of the Customer/Employee, and Patient Health industries and their data
• Strong computer skills, analytical thinking, ability to learn quickly different platforms and integrations, SaaS/IT systems
• Dashboard Design and planning, UX/UI

ABOUT YOU: 

You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude.  This is a great opportunity to join a team of knowledgeable professionals.

Additional Information

WHAT WE OFFER:

The expected base salary for this position ranges from $55,000 to $65,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Press Ganey Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than “just another job”. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers – we’re all friends working toward a common goal.

• Opportunity to work in a fast-paced, market leading Saa