Manager, QA Automation

Position Overview

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

A Manager, QA Automation in Brightcove’s Global Services team is adept at designing, building, running, documenting, and maintaining a robust set of test automation presenting technical solutions to address customer and prospect business requirements. The role will consist of engaging development and QA resources to ensure proper test coverage for a wide range of applications.

We are looking for someone who is passionate about media and video who can take leadership in building and expanding the QA automation discipline within the group. The candidate must be highly motivated, technical, detail-oriented, team-oriented, creative, and possess outstanding communication skills.

Job Responsibilities

• Work in an agile environment with a team of engineers to create new products and services and enhance existing solutions and workflows
• Develop and maintain automated test cases for OTT media streaming platforms while prioritizing testing activities.
• Execute automated test cases and report results both locally and through remote automation pipelines
• Create new automation frameworks from scratch to handle new upcoming technologies
• Record and manage defects throughout their lifecycle in JIRA
• Contribute to a common library of cross-project automation utilities and provide regular feedback for continuous improvement
• Create and follow test plans and verify acceptance criteria for new projects and features
• Work collaboratively with the development and the functional testing teams to plan delivery, manage risks, improve quality, and streamline our software deployments
• Triage and maintain a CI/CD pipeline in charge of the platform executions
• Inspire, support, manage and grow a distributed team of three QA Engineers and contractors at different stages of development to encourage a culture of excellence and continuous improvement that meets business goals through a healthy culture of feedback and collaboration
• Foster a culture of diversity, equity, and inclusion in everything you do: from hiring to career development, to team culture, and the products and services we deliver to customers

Qualifications/Experience

• 8+ years of front-end software test automation experience working with Javascript
• 2+ years of people management experience
• Proven ability to lead, coach, inspire and motivate a team of QA Engineers across multiple geographies
• Proficient with modern web technologies; NodeJS a plus, but not required.
• Knowledge of docker containers
• Experience with continuous integration and deployment infrastructure for web applications and services
• Collaborate with other software engineers, QA engineers, product owners, and UX designers for continuous improvement of automation quality
• Experience with bug tracking / workflow management tools
• Experience collecting debugging information using browser tools required
• Deep expertise in writing test plans, test cases and parsing
• Ability to identify dependencies/risks during sprint planning
• Experience with backend automation testing tools
• Experience using Postman for API testing
• Experience designing and running load tests for API systems
• Expertise working with GitLab or GitHub
• Experience with OTT, video or media is preferred
• Good knowledge working with mobile and smart TV devices 
• Comfortable working in an agile/scrum