Chief Operations Officer, Operations Director II (NCS) - Department of Housing and Community Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$133,892.00 - $221,018.00 Annually

Hiring Salary Range:

$133,892.00 - $177,455.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

Operations Director II Grade 969 / (Chief Operating Officer-COO) Department of Housing and Community Development Commission (DHCD)City of Baltimore Department of Housing and Community Development Commission (DHCD) is seeking an experienced and strategic leader to serve as the Chief Operating Officer (COO). This position supports the Commissioner in overseeing the daily operations of key divisions and ensuring the effective delivery of housing and community development programs throughout Baltimore City. The COO provides executive leadership and operational oversight for multiple divisions, including Consolidated Planning, Development, Homeownership and Housing Preservation, Housing Code Enforcement and Emergency Management, and Permits and Litigation.

Essential Responsibilities

• Assist the Commissioner in directing the operations and activities of the agency through division leadership.

• Provide oversight and coordination of operational programs and services across multiple divisions.

• Approve personnel actions including hiring, promotions, disciplinary actions, and performance evaluations.

• Review operational progress and address administrative or programmatic issues as needed.

• Collaborate with Deputy Commissioners on program budgets and review budget recommendations.

• Analyze legislation, regulations, and government directives affecting agency programs and recommend policy updates.

• Assist with the development and implementation of agency policies, operational procedures, and strategic initiatives.

• Represent the agency at meetings with community groups, government partners, and professional organizations.

• Serve as the Commissioner’s designee when assigned.

• Perform other related duties as required.

This role requires strong leadership, operational management, and policy analysis skills, along with the ability to work collaboratively with internal teams, city leadership, and community stakeholders.

ESSENTIAL FUNCTIONS

• Responsible for the administration, direction and coordination of the activities and operations for the following divisions: Consolidated Planning, Development, Homeownership & Housing Preservation, Housing Code Enforcement & Emergency Management, and Permits & Litigation. Conducts annual performance evaluations and approves/denies leave. Approves hiring, promotions, disciplinary actions, termination decisions Agency wide. Assists the Commissioner in directing the operations and activities of the operations’ divisions within the agency through subordinate division heads. Plans and implements innovative strategies and oversees staff to ensure comprehension of the mission and goals of the agency.

• Oversees the progress of the agency’s operation services and resolves problems of an administrative and operational nature. Reviews and make recommendations concerning the agency’s services budget. Prepares and administers the programs’ budgets and budget revisions for each program in partnership with Deputy Commissioners. Reviews contracts and work procedures.

• Analyzes and interprets legislation, government directives and regulations affecting the agency’s programs and policies for additions and revisions. Recommends policy and program changes based on local, state and federal guidelines for consideration by the Commissioner, the Mayor and City Counc