Business Systems Administrator

Overview

UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions.

Our expertise includes: data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI, private/public cloud, security, mobility, business continuity, and IoT.

Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $550M in annual technology spend across industries.

About the Role

The Business Systems Administrator supports the day-to-day operations of key business systems, ensuring stable performance, reliable data, and alignment with business needs. This role provides hands-on support across a range of platforms, including but not limited to Gong, Seamless.ai, 6Sense, DemandTools, HubSpot, RPM, CaptivateIQ, Lumopath, and SurveySparrow.

Key Responsibilities

• User Support: Provide day-to-day support to users across business systems, including troubleshooting issues, answering questions, and providing guidance on system usage and best practices. Assist with onboarding new users by setting up accounts, configuring access and permissions, and supporting basic training needs. 
• System Configuration and Monitoring: Assist with the configuration and maintenance of enterprise systems, including managing data fields, workflows, validations, permissions, and user interfaces. Support the implementation of system updates and new features while helping ensure minimal disruption to users. Monitoring data exports, user logins (where applicable), and integration health (where applicable) to ensure business usage of said systems is fully operational and efficient.
• Data Management: Help maintain data quality and integrity by performing regular audits, identifying duplicates or inconsistencies, and supporting data cleanup efforts. Assist with data imports, exports, and migrations using approved tools and processes, following data governance and security standards. 
• Reporting and Dashboards: Build and maintain standard reports and dashboards that provide visibility into operational and business performance. Assist in gathering reporting requirements from stakeholders and creating reports that support day-to-day decision-making. 
• Process Automation: Support the automation of business processes by helping maintain existing workflows and assisting with new automation initiatives. Identify opportunities to improve efficiency and consistency through system automation. Monitoring any and all scheduled jobs and automations (where applicable) to ensure predictability of ongoing functionality is preserved and accurate to further build trust. 
• Collaboration and Documentation: Collaborate with senior administrators and cross-functional team members to support system solutions aligned with business needs. Create and maintain documentation for system configurations, processes, and user guides to ensure consistency and knowledge sharing. 
• Continuous Learning: Stay current on system best practices, platform updates, and new features through training sessions, documentation, and internal knowledge sharing. Pursue relevant training and certifications to continue developing technical and functional skills.

Education

• Salesforce Admin 1 Certification (Preferred)

Required Qualifications

• Hands-on experience supporting and administering business systems, including user support, configuration, and troubleshooting.
• Familiarity with Salesforce core functions (objects, fields, workflows,