Senior Manager, Business Process Improvement

Additional Location(s): US-MA-Marlborough; Costa Rica-Coyol; Costa Rica-Heredia; US-MN-Maple Grove

 

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

About the Role
At Boston Scientific, we advance science for life by providing innovative solutions that improve the health of patients around the world. The Senior Manager, Business Process Improvement plays a strategic leadership role within the CIDO Strategy & Operations (S&O) team, which supports Information Technology (IT), Global Business Services (GBS), and Digital Enablement. This position is responsible for developing and executing a cohesive process optimization strategy that fosters a culture of operational excellence, scalability, and innovation across the enterprise.

 

In this high-impact role, you will lead a team of process improvement professionals, partner with cross-functional leaders, and drive enterprise-wide transformation efforts that enable Boston Scientific’s long-term value creation and digital evolution.

 

Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your Responsibilities Will Include:

 

Process Engineering & Optimization:

• Provide strategic direction for the end-to-end optimization of IT and GBS processes to enhance efficiency, effectiveness, and user experience.
• Apply methodologies such as Lean Six Sigma, Customer Journey Mapping, and Design Thinking to eliminate waste, streamline workflows, and improve service delivery.
• Define and implement process performance metrics and KPIs to track, report, and sustain improvements.

 

Strategic Initiatives & Transformation:

• Collaborate with CIDO and business leadership to define and drive digital transformation roadmaps aligned with organizational goals.
• Lead Value Improvement Programs (VIPs) and continuous improvement initiatives across IT and GBS, ensuring tangible business outcomes.
• Champion process automation, including RPA, AI, and workflow tools, ensuring that process designs support scalability, compliance, and automation.

 

Cross-Functional Collaboration:

• Act as a strategic partner to stakeholders across IT and GBS to understand needs, align priorities, and deliver impactful process solutions.
• Partner with GBS and IT Value Improvement Operations teams to develop and maintain a robust pipeline of high-impact improvement initiatives.
• Serve as the liaison between technical teams and business stakeholders to ensure aligned, effective execution.
• Facilitate workshops, process mapping sessions, and stakeholder interviews to support solution design and implementation.

 

Governance & Change Management:

• Develop and implement process governance frameworks and standards for documentation and sustainability.
• Lead change management activities, including stakeholder engagement, communication planning, and training to drive adoption of new ways of working.
• Monitor initiative progress and report outcomes to senior leadership, offering recommendations for improvements as needed.

 

People Leadership:

• Lead, coach, and develop the Value Delivery team to foster a high-performance culture rooted in operational excellence.
• Provide clear direction, mentorship, and development opportunities, driving accountability and collaboration.
• Ensure the team is equipped with the tools, skills, and mindset to deliver measurable, lasting business value.

 

Required Qualifications:

• Bachelor’s degree in Engineering, Information Systems, Business Administration, or related field.
• 8+ years of progressive experience in process improvement, business transformation, or GBS/IT strategy in a corporate or consulting environment.
• Proven success leading large-scale, cross-functional process improvement initiati