Business Development Manager, AMZL Hub Brazil

The Business Development Manager will lead the growth, performance, and operational excellence of Amazon’s Hub Delivery program across regions in Brazil. Managing a team of Channel Team Leads (CTLs), this leader drives network expansion, ensures delivery quality, and develops high-performing field teams. The role blends strategic planning with selective hands-on support to accelerate launches, resolve escalations, and maintain Amazon’s high standards.

Key job responsibilities
- Lead and develop CTLs, ensuring strong team performance, coaching, and capability building.

- Own multi-region acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding.

- Drive operational performance, maintaining delivery success metrics of 98.5%+ across all regions.

- Dive deep into data to identify root causes, performance risks, and improvement opportunities.

- Serve as senior escalation point for complex onboarding, partner performance, and operational blockers.

- Partner with Delivery Stations, Program, and Product teams to improve tools, processes, and partner experience.

- Represent the region in business reviews, providing insights, forecasts, and strategic recommendations.