Business Banking East Regional Executive

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, our Business Banking team helps develop new client relationships and deepen existing relationships through a consultative and holistic approach to solving business needs, while becoming our customers’ most trusted choice. 

The Business Banking East Regional Leader reports to the Head of Business Banking Sales and is responsible for the overall leadership of business banking for the specific region.  This region will encompass Ohio, Indiana, Missouri, Arkansas, Kentucky, Tennessee, and North Carolina. Potential expansion markets to include Georgia, Florida, and other geographies to be determined in the future. This individual is responsible for creating and operationalizing the growth strategies in the business banking segment targeting companies with annual revenue between $2.5MM and $25MM.  This dynamic leader will execute client acquisition, retention, and deepening strategies to generate profitability and manage the overall sales process, setting appropriate metrics for sales management & execution.  The leader will establish an integrated culture of growth and leadership and will foster an integrated approach to client acquisition, retention and engagement. 

Responsibilities

• Clearly articulates a vision for business banking in the East Region that is inspiring, compelling, and easily understood by all employees and partners.  Works collaboratively with peers and key stakeholders to ensure the vision is aligned with the vision being articulated across business banking.

• Demonstrates executive presence and ability to lead through ambiguity.

• Identifies and executes strategies for growing revenue to achieve assigned financial targets and region growth goals.

• Partners with stakeholders across functions and across the enterprise to lead and execute strategic initiatives that accelerate revenue, drive operational scale, and improve efficiency for continuous exponential growth. 

• Maintains key customer relationships and develops and implements strategies for expanding client base and increasing client centrality.

• Drives long-term strategies aimed at maintaining the highest levels of customer satisfaction, and leverages data & analytics to understand systematic drivers of satisfaction.

• Ensures teams are aligned on success measures and drives orchestration across channels to anticipate customer satisfaction issues/risks, determine the root cause of problems, and remove barriers.

• Responsible for specific production targets and oversees allocation of people and financial resources.

• Enables and inspires leaders to the highest standards of execution, driving consistency, problem solving and sound decision making while setting a clear team vision

• Actively leads individual direct reports to optimal performance through a commitment to strong coaching routines and excellent coaching techniques; provides direct feedback to leaders while holding them accountable to business targets and people-leader goals

• Promotes a culture of ongoing feedback, performance and development discussions and drives excellence in performance coaching among leaders

• Creates an environment where all team members can thrive

• Builds strong, effective partnerships with colleagues across the enterprise to work together and collaboratively remove roadblocks for success

• Celebrates the success of individuals and teams. Recognizes performance and important career milestones. 

Minimum Qualifications

• 10+ years of experience in financial services or related customer-centric industry

• 10+ years of proven leadership experience building, motivating, and coaching a successful team of sales leaders

• 10+ years of strategic planning and effective execution

• Strong knowledge of Business Banking credit underwriting policies and procedures