Ticket Sales Representative (Charlotte Athletics - University of North Carolina)

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

UNC / LEGENDS PARTNERSHIP

Charlotte Athletics and Legends formed a partnership to help lead sales strategy and execution as well as revenue driven communication campaigns in support of the new premium and general seating associated with the renovation of Jerry Richardson Stadium, all ticketed sports, and annual fundraising opportunities. This will be achieved with a focus on data analytics & insights, enhancing the customer experience, and accurate and real time reporting and analysis.

The partnership will take a customized and holistic approach for identifying new, engaging, and entertaining platforms for 49er fans to connect with Charlotte athletics and position the entire department for success and growth in the evolving collegiate athletics landscape.  

THE ROLE

The Ticket Sales Rep is primarily responsible for driving revenue and hitting sales goals around the season, group, premium ticket, and hospitality packages for Charlotte Athletics. This person should be a self-motivated and positive professional. This position is responsible for engaging, servicing and soliciting existing Charlotte Athletics donors and ticket holders, while also identifying new prospective ticket and premium buyers. This position will be focused on building relationships, servicing all Charlotte supporters, driving revenue for Charlotte Athletics, and being a positive steward and representative of Legends and the Charlotte. The Ticketing & Fundraising Representative will work under the direction and guidance of the Sr Manager, Sales.

ESSENTIAL FUNCTIONS

• The candidate will be responsible for offering a full menu of seating opportunities for Charlotte Football, Men’s Basketball, and all other ticketed sports.
• Drive the education and sale of new premium seating associated with the renovation of Jerry Richardson Stadium.
• Coordinate and execute sales calls on all potential customers through prospecting, cold callings, and referrals from current customers.
• Identify and manage a portfolio of new prospects and existing ticket holders to provide excellent customer service and drive revenue through the sales of ticket and donation offerings.
• Identify and evaluate potential donors; design and implement prospect cultivation, solicitation, and stewardship strategies to meet monthly and annual goals.
• Using phone and in-person outreach, you will cultivate our ticker holder’ relationship with Charlotte Athletics.
• Effectively use Salesforce CRM to accurately record all client and prospect interactions.
• Participate and contribute in weekly sales meetings and training sessions.
• Work in conjunction with Charlotte Athletic Department team members to promote and generate sales on all events while providing a great fan experience.
• Assist with any administrative ticket functions.
• Assist with any special projects or duties as assigned by Director, Sales, Service, & Retention.
• Entertain and nurture relationships with current donors and prospects through creative means including but not limited to: networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at stadium, and outside meetings
• Must be willing to work non-traditional hours, weekends, events and game days
• The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals

QUALIFICATIONS 

• Bachelor’s Degree or equivalent
• 1-2 years sales experience is preferred
• Excellent professional verbal and written communication skills
• Maintain a professional image and positive attitude
• Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
• Set and conduct in stadium, arena and out of the office sales appointments.
• Effectively use Salesforce CRM to maintain accurate records of all client and prospec