Director, Learning and Development - PSC

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Human Resources

Job Sub Function:

Learning & Instructional Design

Job Category:

People Leader

All Job Posting Locations:

Pittsburgh, Pennsylvania, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Director, Learning & Development to be located in Pittsburgh, PA.

Purpose: 

The Director of Learning & Development for the Patient Service Center (PSC) will lead the strategy, design, and execution of a learning organization that supports Johnson & Johnson’s immunology and oncology product service hub. This role is responsible for setting the PSC’s training vision and roadmap, ensuring learning programs align with business priorities, elevate workforce capability, and meet quality and compliance standards. The Director will oversee a team of Learning Architects, Instructional Designers, Training Specialists, and Training Operations professionals to deliver training across PSC functions, including the contact center and non-commercial pharmacy. Partnering closely with the Innovative Medicine L&D team and cross-functional partners, this leader will drive governance, establish clear ways of working, and foster a culture of continuous learning, development, and organizational excellence.

Strategic Responsibilities:

• Lead the strategic design, direction, and execution of a comprehensive PSC learning strategy that aligns with business, program and capability needs

• Conduct ongoing training needs assessment to ensure employees have the skills, knowledge, and readiness required to perform effectively.

• Establish clear priorities, standards, governance and ways of working to support consistent, high-quality learning delivery across PSC.

• Partner with Operations, Pharmacy, Implementation and Technology teams to ensure new programs, initiatives, and technology changes are supported by intentional, scalable training solutions.

• Serve as the leadership liaison with the J&J Innovative Medicine Learning Excellence Organization and other enterprise L&D teams.

• Oversee learning effectiveness measurement by defining learning KPIs, analytics, and reporting to track quality, compliance, productivity and business impact.

• Lead demand, capability, and capacity planning for training resources, including ownership of the master training calendar and input to budget planning.

People Leadership:

• Lead, develop and inspire a high-performing team of Learning Architects, Instructional Designers, Training Specialists and Training Operations professionals.

• Foster a high‑trust, high‑performance culture that encourages innovation, development, and continuous improvement.

• Partner with enterprise L&D to support development of transformational capabilities for internal leaders.

• Represent Learning and Development as a member of the PSC Leadership Team.

Operational Responsibilities:

• Ensure timely and compliant delivery of training programs that meet quality, regulatory and operational requirements.

• Collaborate with J&J Learn to align enterprise systems, processes and learning infrastructure.

• Translate operational insights into targeted learning actions, including developing custom training driven by quality monitoring, surveys, AI‑driven insights, and performance analyses.

• Oversee training effectiveness measurement and continuous improvement, using data to evaluate impact, optimize learning program