Customer Success Representative

Description

The Customer Success Representative will serve as the primary advocate and consultant for clients, ensuring their needs are met through proactive relationship management and strategic consulting. The ideal candidate will have a talent for building, developing, and maintaining client relationships. Hungerford Technology fosters a collaborative environment focused on developing long-term, consultative partnerships with clients.

Requirements

• 1+ years of experience in the IT technology industry (preferred)
• 2-3 years of experience in business to business account management (preferred)
• Understanding of core IT equipment and solutions, including cloud based systems (preferred)
• Self-motivated with a sense of urgency to meet deadlines
• Proficient written & verbal communication skills
• Resourceful and determined to understand IT and client solutions
• Ability to collaborate on a team with relationship building skills
• Passionate about offering business solutions
• Client-first mindset

Responsibilities

• Actively manages account needs; promoting initiatives and advocating for timely project decisions
• Oversees client budgets and billing details
• Regular client communication engagements
• Internal team communication and reporting
• Consistently pursues professional development opportunities and stays informed on industry advancements
• Organizes and leads technology advisory meetings