Customer Experience Lead

About Aventon
Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.
 
 
Position Summary
The Customer Experience Lead supports the Customer Experience Supervisor by providing day-to-day leadership, coaching, and operational guidance to the Customer Experience team. This role serves as a subject matter expert, helping team members deliver exceptional service across technical and customer support while ensuring a consistent, high-quality customer experience.
The Customer Experience Lead is passionate about developing others, fostering a collaborative and accountable team environment, and resolving complex customer issues with professionalism and empathy. By leading through example, this role reinforces Aventon's people-first culture, supports continuous improvement, and helps the team achieve its performance and customer satisfaction goals.