Senior ServiceNow Architect (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Architect to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team:

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to the success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities

We seek a Senior ServiceNow Architect - HRSD to assist our customers’ business needs with HR system integration to the ServiceNow platform. This role will be a key member of the development Team, overseeing the implementation and technical strategy supporting the ServiceNow HRSD platform, associated processes, and external system integration. You will be responsible for developing a strong understanding of the project's technical guardrails and guiding the development teams toward best practices while understanding the business needs of the stakeholders and how the ServiceNow application will support those needs. This architect role will partner with development and IT partners to build, document, and test ServiceNow HRSD. You will also provide technical feedback to the development team on an ongoing basis.

The Senior ServiceNow Architect serves as a translator between technical teams and the client’s IT community to collect, clarify, analyze, and translate IT requirements into documentation and conceptual design from which applications and solutions are developed. This position is within the context of an Agile team employing a Scrum development framework. The Architect provides solution and implementation input to detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and participates in meetings with client and internal technical and operational teams as well as change mgmt.

This position will be working directly with IT stakeholders and the development team, serving in both lead developer and strategic architect roles, and must be able to communicate effectively via phone and web conferencing as all of the stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Position Description

• As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue. Your responsibilities include:

• Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively. 

• Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and lead the design of innovative solutions to address them.

• Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructi