Omnichannel Client Delivery Associate - Payments - Senior Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
  As a Senior Product Delivery Associate in Omnichannel & Biometrics Product Delivery Team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
  Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Leads end-to-end product delivery processes for our clients including intake, dependency management, release management, product operationalization, delivery, feasibility decision-making, and product delivery reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of client rollout activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Accountable for the overall success of all Merchant Implementations into market from the Sales cycle through implementation and into production rollout. Overseeing sales and discovery activities, technical requirements gathering, onboarding and other implementations activities, pilot, and device rollout
• Responsible for all reporting, monitoring and tracking on all project status, tying to printed revenue. Accountable for escalating matters early and often to keep project delivery on schedule to meet the merchant’s expectations
• Lead and drive all components and dependencies associated with the merchant’s implementation including additional components beyond what JPMC is providing. You will be the primary Point of Contact and accountable to all stakeholders, including the merchant throughout the product delivery lifecycle

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Strong project management with expertise in technical and business project management
• Experienced in customer facing roles and able to efficiently draft up delivery plans and execute effectively with resources within timelines specified and budget
• Excellent interpersonal and communication skills – verbal, written, presentation with a proven ability to develop relationships with internal/external stakeholders and effectively execute initiatives 

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience with managing omnichannel payment solutions
• Knowledge in card present and card not present shopper journeys, use cases, fulfillment and onboarding requirements

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional d