Enterprise Implementation Director

Vatica + Cozeva: Shaping the Future of Value-Based Care

Vatica Health’s merger with Cozeva brings together two industry leaders each recognized as Best in KLAS in their respective domains to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica’s #1-rated risk adjustment platform with Cozeva’s #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care.

Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes.

For our current and future employees, this merger represents an exciting opportunity to be part of something bigger:

• A broader mission to improve healthcare quality and equity.
• A deeper platform of technology, data, and clinical insight.
• Greater potential for personal and professional growth within a fast-growing, category-defining organization.

Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care: better for providers, payers, and patients alike.

The Enterprise Implementation Director is a leader responsible for helping to define the strategy, build functionality, and ensure execution for enterprise customer onboarding and implementation. The Director partners closely with executive stakeholders across Sales, Product, Data, Engineering, Clinical, and Customer Success to align implementation strategy with client needs and company growth objectives. The Director will directly lead implementations and serve as sponsor for strategic health plan and provider organization customers.

Responsibilities:

Strategic Leadership & Vision

• Significantly contribute to the enterprise implementation strategy, aligning onboarding and go-live experiences with company growth, revenue, and retention goals.
• Establish scalable frameworks, methodologies, and best practices to support enterprise and complex customer implementations.
• Anticipate market, customer, and regulatory trends impacting implementations and proactively adapt strategy

Customer Partnership & Advocacy

• Serve as sponsor for strategic and enterprise customers during onboarding and early lifecycle phases.
• Build trusted relationships with health plan and provider organization senior customer stakeholders, positioning Vatica + Cozeva as a long-term strategic partner.
• Act as the voice of the customer internally, influencing product direction, roadmap priorities, andNervous process improvements.

Implementation Delivery & Operational Excellence

• Directly lead planning, execution, and delivery of complex, multi-workstream enterprise implementations.
• Ensure consistent, high-quality onboarding experiences across customers while allowing for tailored solutions where required.
• Drive continuous improvement in implementation efficiency, predictability, and outcomes.

Cross-Functional Leadership & Alignment

• Partner with Sales to support deal scoping, implementation planning, and smooth handoffs from pre-sale to post-sale.
• Collaborate with Product, Data, Engineering, Clinical, and Support teams to resolve implementation dependencies and customer risks.

• Influence cross-functional priorities to reduce friction and improve customer outcomes.

Metrics, Reporting & Business Impact

• Define, track, and report on implementation KPIs including time-to-first-value, customer satisfaction, adoption, and retention indicators.
• Use data-driven insights to identify risks, trends, and opportunities for optimization.
• Contribute to forecasting, capacity planning, and resource allocation decisions.

Requirements

• 8+ years of experience in healthcare technology, healthcare administration, or SaaS, including leadership experience.
• Demonstrated success leading enterprise or complex customer implementations at scale.
• Deep experience working with Health Plans, IPAs, MSOs, or value-based care programs strongly preferred.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority

Competencies:

Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy

• Builds trust by following through on commitments and leading with integrity and authenticity.
• Leverages self-awareness to seek feedback from others and reacts positively to constructive cri