Team Member

Team Member

POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations. 

Guest Expectations

Well-Trained

• (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well -Groomed

• (Clean) Follows JIB uniform and grooming standards.
• Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
• Makes guests feel welcome and special by being ready, smiling, and connecting.
• Follows the JIB Hospitality Model on how to treat guests.

Well-Staffed

• (Clean) Maintains restaurant cleanliness (interior/exterior).
• Is ready and prepared to serve guests as they arrive.
• Is organized and responsible.
• Asks for help, when necessary, to meet guests’ needs.
• Is a good team player and assists co-workers when able.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

• (Food Quality) Makes sure the food looks and tastes great and is high quality.
• Cares about food presentation; takes the extra time if needed.
• Ensures taste, appearance, and temperature standards are met for all products.

Consistent and Quick Service

• (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
• Offers consistent, quick service and is always ready and prepared.

Order Accuracy

• (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Always provides the appropriate number of condiments, napkins, and utensils.
• Repeats the order to guests by looking in the bag/basket as they hand them their food.
• Follows bagging standards to ensure quality and accuracy.

Food Safety

• (Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.
• Follows all hand washing and glove procedures. 

It's All About

Brand Ambassador

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

Focus on the Guest

• Treats guests with care and respect.
• Is passionate about serving the guest.
• Has a happy, friendly personality that is engaging to both the guest and other employees.
• Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communications and addresses them proactively.
• Handles guest complaints – says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.

Team Skills

• Treats fellow team members with care and respect.
• Is a good team player.
• Has a positive can-do attitude.
• Is dependable and reliable.
• Is willing to help others.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with people of all backgrounds.

Commitment

• Thrives in a fast-paced, high energy, team environment.
• Performs professionally during difficult situations and/or high volume times.
• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or food quality.
• Is flexible and changes direction based on the needs of the business.
• Works with a sense of urgency.
• Knows the products and menu.
• Follows Jack in th