Front Office Assistant

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants.  We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. 

Responsibilities: 

Manage the customer journey 

• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout. 

• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone. 

• Drive customer appointments to support store performance by making outbound calls to potential and existing customers. 

Support store administration and operations 

• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins. 

• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data. 

Contribute to the retail sales process 

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. 

• Prepare customer appointments and engage in the sale of hearing aid accessories. 

• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices. 

For privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team. 

Qualifications: 

• High school diploma or equivalent 

• Administrative, reception, or customer service background  

• Experience working