Director, C2C Operations

ESSENTIAL JOB FUNCTIONS

• Lead end-to-end application, device, and equipment deployment for new warehouse sites, ensuring alignment with operational requirements and global business standards.
• Develop, document, and promote warehousing standards and operational best practices.
• Support with onsite and digital training for warehousing and operations staff during deployment of new sites, to ensure adoption of new processes and technologies.
• Collaborate with cross-functional teams, such as Operations, Integrations, Client Solution Design, Data & Analytics, Infrastructure, and Application teams to ensure smooth onboarding, configuration, and integration of systems and data.
• Act as a key point of contact for internal and external stakeholders regarding warehousing applications and standards.
• Manage and mentor a team of application specialists and project architects.
• Management of application, device, and equipment vendors and annual budgeting.
• Lead, support, and prioritize special projects at the station or client level, including system upgrades, process optimization, and client-specific implementations.
• Drive strategies that will improve client visibility and operational efficiency.
• Provide recommendations for and support infrastructure implementation of hardware and software upgrades, as appropriate, to further improve operations, security and enhance value.
• Ensure timely delivery, stakeholder alignment, and measurable outcomes.
• Foster a culture of continuous improvement, collaboration, and accountability.
• Provide regular updates and station performance metrics to leadership.
• Travel may be required 25-50% of the time.
• Other duties as assigned

 PHYSICAL REQUIREMENTS

• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Job may require extended sitting or standing, use of standard office equipment

OTHER SKILLS AND ABILITIES

• Successful track record of building and developing a high-performing team.
• Ability to function and flex in ambiguity
• High learning agility to help drive a business in transformation and significant growth
• Strong communication skills with demonstrated ability to communicate and collaborate effectively with both technical and non-technical team members
• Experience working in an Agile/Scrum environment
• Must be legally authorized to work in the United States
• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem-solving skills
• Vendor management skills

 EDUCATION AND EXPERIENCE

• Bachelor’s degree in Supply Chain, Computer Science, Engineering, Math, related field, or equivalent experience.
• 12+ years’ experience in developing / implementing / managing warehousing or order management solutions.
• Proven success building a strong culture marked by positive teamwork, employee involvement and satisfaction, and trust in leadership
• Strong business acumen with a strategic-thinking mindset, effective management skills, and the ability to proactively respond and scale to market demands
• Exceptional analytical, problem-solving, and decision-making skills
• Hands on experience with technical implementation of warehousing solutions
• Experience leading and implementing analytical solutions using commercial tools and platforms.
• Experience and understanding of a variety of analytical processes including but not limited to data governance, quality, and measurement

 CERTIFICATION AND LICENSES

Professional certification may be required in some areas.

Massachusetts required disclosure: Salary range for this position is between USD 114,068 - 211,841 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Pe