Customer Solutions Supervisor - Airport Integrated Operations Center (AIOC) - SFO (1306) - 158816

Company Description

IMPORTANT: IN ORDER TO BE CONSIDERED FOR THIS POSITION, YOU MUST SUBMIT AN APPLICATION AND A RESPONSE TO THE SUPPLEMENTAL QUESTIONNAIRE BELOW:

1306 Customer Solutions Supervisor - Supplemental Questionnaire

Note: Candidates deemed qualified will be invited to participate in a performance exercise. This exercise will take place from September 2 to September 8, 2025 (dates subject to change). 

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, has a workforce of approximately 1,900 City employees and is committed to being a diverse, equitable, and inclusive employer.

SFO is more than an airport—we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in environmental sustainability, equity, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our mission is to deliver an airport experience where people and our planet come first.

Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment.  Provisional appointments may not exceed three (3) years.

Specific information regarding this recruitment process are listed below:

• Application Opening: August 18, 2025
• Extended Application and Supplemental Questionnaire response Deadline: Interested applicants are encouraged to apply and submit a response to the supplemental questionnaire linked above as soon as possible as this announcement may close at any time after 5:00 PM (Pacific Time) on Monday August 25, 2025.
• Compensation Range: $99,840 - $121,316 Annually
• Work Schedule: Full-time, 40 hours per week. This is a 24/7 operation environment. Shift times will vary and employees must be able to work day, swing, or graveyard shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport -- Airport Integrated Operations Center. This position will be required to work onsite full-time.
• Recruitment ID:  RTF0158815 / TPV-1306-158816

Job Description

The Airport Integrated Operations Center (AIOC) will be our 24/7 customer centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary customer experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

The Customer Solutions Supervisor is part of a collaborative team responsible for driving and managing airport operations within the AIOC. This role requires a highly motivated individual looking to serve as a Customer Solutions Supervisor in the AIOC to bolster the organization’s objective to enhance, advance, and drive all operational activities at SFO to improve the customer experienc