Customer Advocate

Who are we?

Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

Who do we hire?

At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

Job Description

A Customer Advocate at Status Solutions drives successful customer experiences and delivers exceptional sales support, working with other members of the territory sales team. This role provides initial support by answering inquiries over the phone, managing requests and resolving any issues. Daily/Monthly/quarterly touch point calls with customer sites must be documented to maintain highly positive customer interactions. Customer Advocates are responsible for the development and retention of positive customer relationships, the development of new opportunities, and the closing of open opportunities.

Requirements

• 3-5 years of experience in customer service required.
  • Account Management experience preferred.
• Exceptional ability to communicate and foster positive business relationships.
• Knowledge of customer service and retention best practices.
• Proven ability to achieve and exceed key performance metrics and quotas within a team structure.
• Proficient with applicable software applications; Salesforce (preferred), Ingage, SharePoint, Teams, etc.
• Detail oriented and strong analytical skills in a frequently changing environment.
• Demonstrated ability to increase customer satisfaction and adoption rates.
• Strong written and verbal communication skills.

Benefits

• Full-time positions
• Flexible work environment
• Competitive salary
• Eligibility for quarterly company bonus pool
• Company-paid employee medical, dental, and life/AD&D insurance
• Generous paid-time off policy
• Ten paid company holidays
• 401(k) match starting six months after start date