Activations Supervisor- Capital Vacations Springfield

Activations Supervisor

Position Summary

Ready to lead, motivate, and make things happen? As an Activations Supervisor, you’ll be at the heart of our operations—guiding a high-energy team, driving sales success, and creating standout customer experiences. This role is perfect for someone who thrives in a fast-paced environment, loves coaching others, and isn’t afraid to jump in and solve problems on the fly.

What You’ll Do

• Lead, coach, and energize a team of activation agents to hit (and exceed!) performance goals
• Keep the team aligned and informed through engaging team meetings and updates
• Train new hires and support ongoing development to help everyone grow and succeed
• Partner with leadership to roll out exciting promotions, strategies, and improvements
• Drive daily sales and lead generation with a results-focused mindset
• Step in to resolve escalated customer concerns with confidence and care
• Track performance through daily, weekly, and monthly reporting
• Spot opportunities to improve processes and boost team performance
• Take on new challenges and responsibilities as needed—no two days are the same!

What You Bring

Education & Experience

• High School Diploma or GED required (college coursework is a plus!)
• 2+ years in a call center or administrative environment
• Leadership experience? Even better—we love proven team builders

Skills & Strengths

• Natural leader with a passion for motivating others
• Strong coaching skills and a drive for results
• Comfortable with Microsoft Office (Word, Excel, Outlook, etc.)
• Excellent communicator who connects easily with others
• Professional, trustworthy, and able to handle sensitive information
• Adaptable, solution-focused, and ready to thrive in a fast-moving environment

Why You’ll Love It Here

• Comprehensive benefits after 90 days (medical, dental, vision & more)
• Weekly pay - base salary + commission
• Paid Time Off (PTO) to recharge

What Success Looks Like

• Showing up on time, ready to lead and inspire
• Staying organized, detail-oriented, and on top of priorities
• Delivering high-quality work with professionalism and positivity
• Building strong relationships with customers and teammates
• Representing the team with a polished, confident presence

The Fine Print

• Follow company policies and uphold high ethical standards
• Maintain confidentiality and productivity in everything you do
• must be 18+ years of age
• must be able to pass a background check