Team Lead, Activations

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Activations Team Lead is responsible for driving reservations, tours, and revenue growth. This role involves leading a team of sales agents, ensuring high performance, and delivering exceptional customer service.

How You'll Shine:

• Lead and mentor a team of activation sales representatives, providing regular coaching, feedback, and performance evaluations.
• Oversee the reservations process to ensure accuracy, efficiency, and customer satisfaction.
• Implement and monitor customer service standards and practices, ensuring consistent high-quality service across all channels (phone, email, chat, etc.).
• Develop and deliver impactful customer service and sales training programs to equip team members with the knowledge and skills necessary to resolve customer inquiries efficiently and effectively.
• Proactively identify and address customer concerns, escalating complex issues and working with relevant departments to find solutions.
• Analyze customer feedback, data, and trends to identify opportunities for service improvement and process optimization.
• Implement new initiatives and tools to streamline workflows, enhance efficiency, and boost team productivity.
• Foster a positive and collaborative team environment, promoting open communication, teamwork, and mutual respect.
• Manage workload and schedule team members to ensure adequate coverage and meet departmental goals.
• Develop and execute strategies to maximize revenue through effective sales techniques and promotions.
• Collaborate with other departments to ensure seamless customer experience across all touchpoints.
• Maintain detailed records and reports on team performance and customer interactions.
• Stay up-to-date on industry trends and best practices in customer service and implement them within the team.

What You'll Bring

Minimum Requirements and Qualifications

Education
• Must have a minimum High School Diploma or GED

Training requirements
• Successful completing of on boarding training
• All associates are responsible for ensuring that they remain up to date on all required courses.
• Participate in coaching sessions.

Knowledge and skills
• Excellent communication, interpersonal and coaching skills
• Strong analytical and problem solving skills
• Ability to prioritize effectively and manage multiple tasks simultaneously in a fast-paced environment
• Strong client, customer service focus
• Sales minded professional (hospitality, sales, call center, server, or marketing experience)
• Ability to overcome objections, strong closing skills.
• Ability to work in a goal and performance-based environment.
• Deliver on the Wyndham promise.

Technical Skills
• MS Outlook, MS Word, MS Excel

Job experience
• Minimum of 1 years of experience in a sales role, preferably in a call center environment, with at least 1-2 years in a leadership position.


Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recr