Quality Assurance Manager

General Statement: The Salvation Army is a branch part of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

Corps/Department: Salvation Army Clitheroe Center
Reports To: Social Services Program Director/Dotted Line (indirect) to Social Services Business Director
FLSA Status: Full Time/40 hours per week; Exempt

Scope of Position/Essential Functions: The Quality Assurance Manager maintains and enhances the agency’s treatment outcomes by evaluating and implementing systems to improve quality of care and efficiency. The Quality Assurance Manager ensures that the agency supports compliance with regulatory/licensing requirements such as CARF, city, state, and federal regulations. The Quality Assurance Manager works with staff to encourage continuous quality improvement to increase collection and reporting of outcome data. The Quality Assurance Manager works with the Management team and staff to audit, verify, and assure a quality clinical treatment environment of care. The Quality Assurance Manager develops a working knowledge of all clinical services and performs said services temporarily for purposes of quality assurance. The Quality Assurance Manager responsibilities include overseeing quality improvement for four programs within Clitheroe which include Outpatient program, Men’s Residential program, Women’s Residential program, and the DOC contract requirements which include the CIOP program, MATR/Psych. Ed programs, RSAT programs, and dual diagnosis programs within the correctional centers.

Education and Work Experience:

• Bachelor’s Degree in the Behavioral Sciences with experience in quality assurance and accreditation preparedness; Master's Degree in Social Sciences preferred.
• Knowledge of and/or 1 year experience in substance abuse or human services field.

Knowledge, Skills, and Abilities Required:

• Experience developing and delivering training to staff and implementing new processes approved by management.
• Skilled in the implementation and delivery of the entire range of substance abuse counseling services, from assessment to discharge, in order to monitor the quality of services provided throughout the agency.
• Skilled in documenting processes, policies and procedures, and recommending methods that identify problems or inefficiencies.
• Knowledge and experience with general office equipment including telephone, copier, fax machine, audio-visual equipment, calculator, and proficiency in the full range of Microsoft Office products such as Word, Excel, PowerPoint, Publisher, and Access.
• Ability to develop cohesive and collaborative work relationships and to work productively as a member of a team.
• Ability to organize time, juggle priorities, and implement problem-solving strategies in order to move projects forward.
• Must possess an Alaska driver’s license and have clear driving and criminal history records.

Essential Functions:

• Ensures that staff are trained on new processes, regulatory expectations, job aids, document templates, and training manuals. Will need to flex some days to be available to provide training to early morning shifts, early evening shifts, and some weekend shifts.
• Serves as on-call manager for the facility on a rotational basis.
• Ensures that data is consistently entered, collected, and reviewed on a regular basis. Collaborates with the management team to develop evaluation methods for all services provided at Clitheroe and provides outcome information to managers.
• Ability to become proficient in the use of AK AIMS for data reporting. Assist in data gathering for outcome measurement using client surveys, follow-up phone calls, and progress graphs from client charts.
• Under the direction of the management team, review processes from assessment to discharge and seeks innovative ways to improve processes and practices.
• Leads the CARF renewal process, ensuring that documents are updated in concert with changes in program over time and in compliance with CARF standards.
• Oversees the Electronic Health Records and Intergy Systems, interfacing with the IT Department, and provides related training and competency testing for staff.
• Reviews licensing/regulatory requirements and ensures that processes support the completion of required documentation. Works closely with the Program Directors in the accreditation process, generates reports, and ensures that staff are prepared for audits and reviews.
• Interviews and recommends hires, terminations, promotions, and performs evaluations on subordinate staff and assists with interviews of other staff, as needed.
• Ensures that staff issues are