Client Account Administrator

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Client Account Administrator reports to the Sr Director with a dotted line to the Sr Project Manager. This role works to maintain the accuracy of data in our system of record through contract management tasks and procedures and participating in quality improvement and change management projects. They will also onboard new partners, and initiate necessary implementation process steps for new vendors and integration changes across Data Services and Fortellis. 

Responsibilities

• Manages Independent Software Vendor (ISV) lifecycle from Contracting and Onboarding through Implementation and Deployment as well as Cancellations, Terminations and Migrating 

• Executes required storage procedures for executed contracts via DocuSign and wet-ink signed agreements, and maintains the integrity of our filing system 

• Updates our system of record, Salesforce, with key data elements from executed contracts and documents such as: contract renewal terms, contract red lines and special terms, product pricing, and pricing as it displays in our DDX tool, etc. 

• Manages all contract types such as: NDA, Amendment, Change Control, Master Agreements, Statements of Work, Credit Approvals, and Fortellis agreements 

• Raises awareness to appropriate stakeholders when there is conflicting, incomplete, or contradicting information in an executed agreement 

• Point of contact for locating needed contracts for CDK’s legal, finance, and account director teams 

• Provides input in regards to continuous improvement projects 

• Requests and maintains CMF numbers for billing vendors across Data Services and Fortellis 

Qualifications

• Critical thinking skills 

• Action oriented  

• Flexible and adaptable; able to work in ambiguous situations with high learning agility 

• Ability to communicate effectively with cross-department stakeholders 

• Forward looking with a holistic approach to solutions 

• Highly organized and detail oriented with a natural inclination for planning strategy and tactics 

• Problem solving and root cause identification skills 

• Strong team player and ability to work collaboratively with and through others 

• Excellent interpersonal skills to interact with staff, colleagues and cross-functional teams and third parties. 

• Excellent listening and communication skills 

• Attention to detail and ability to notice errors 

• Resilient and tenacious with a propensity to persevere 

Preferred Qualifications 

• Bachelor’s degree or equivalent experience 

• Experience in a data services oriented business 

• Familiarity with software tools such as Salesforce, Confluence, and JIRA 

• Basic Salesforce navigation skills and understanding of functionality and apps 

• Basic understanding of Partner Program processes and procedures across Data Services 

Salary Range: $65,000 - $75,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental,