Lead Client Service Representative

VCA Hyannis Animal Hospital is a busy, 11-doctor, small animal practice located in West Yarmouth, MA.  

The hourly pay rate is $27 to $30/hour depending on experience. 

Our hospital has been serving the Cape Cod community for over 40 years.  

We are actively seeking a highly experienced Client Service Professional to join our leadership team as our Lead Client Service Representative. 

Under direction from the Hospital Manager, the Lead Client Service Representative performs a wide range of difficult-to-complex administrative activities related to quality patient care, excellent client service, promotion of services, staffing, human resources, and discretionary activities that serve to support effective business operations. 
Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service. 
 
Skills and Qualifications 
• Excellent knowledge of client service and communication center operations. 
• Strong organizational skills. 
• Intermediate to expert computer skills. 
• Strong supervisory skills. 
• Self-starter and team player. 
• Ability to lift up to 40 pounds. 
• 2 years of supervisory experience required. 
• 2 years of experience in the veterinary field required. 

• Flexible schedule to ensure coverage which include days, weekends and holidays 

Job Responsibilities 
• Responsible for the day-to-day client service areas of the front desk. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate. 
• Assist Hospital Manager with day-to-day operations. 
• Resolve informal client complaints, maintain and report on these issues to the Hospital Manager. 
• Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the Hospital Manager. 
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients. 
• Act as a liaison between front desk and other department supervisors. 
  

Among the reasons to consider joining VCA are: 

· Competitive wage 

- Flexible schedule 

· Medical, Dental & Vision insurance 

· 401(k) 

· Life and Long-Term Disability insurance 

- Paid vacation/sick days 

- Generous employee