Senior Business Change Manager

 

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - VIRTUAL - US New York 

Division: Group 
Job Posting Title: Senior Business Change Manager 
Time Type: Full Time

 

 

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Senior Business Change Manager - Manage the business part of EDI implementation for Global Accounts

 

Join a global team to help us to improve and safeguard operational efficiency and customer values centered around implementations & integrations that is supporting DSV’s global customers. Here, you get to truly impact important operational processes and create the best setting for your colleagues & securing the operational success & service towards our customers.

 

Become one of our catalysts for change.

In our team you will work closely with global stakeholders, where you will become part of a journey to build & enhance our customer solutions, together with our global sales teams. You will become part of a developing team, with a vibrant environment and highly motivated colleagues. As a vital part of our team, you will ensure that the right setups are put in place not only for our customers but also our operations, who must operate your designed customer solutions.

We are a new team, working across multiple locations & time zones, where you will be able to impact how we work and collaborate and be part of the journey ahead of us.

Deliver road map initiatives and scalable Business Implementations

As a Business Change Manager, you will be working on projects supporting our customer integration process and other operational projects that will support our customers & operations. You will be representing global stakeholders and will interact with our largest clients thereof. You will manage the implementation on behalf of global projects & interests, in close collaboration with our local & regional teams. You will ensure together with IT, that the proper solutions will to best possible way, support our customer’s future journey with DSV, via our integrations. You will be responsible for your own projects, and work together with internal stakeholders to move ahead with further projects in the interest of enterprise strategy.

 

Job Responsibilities:

 

•    Manage technical implementations

•    Together with Sales and “ONE IT” engage with the (potential) client as the responsible person to onboard the client at DSV

•    Sign off on the proposed Business Requirement Document to initiate integrations, and align the scope with the customer

•    Together with ONE IT, align the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI

•    Ensures that the User Acceptance Tests scenarios are created & executed accordingly

•    Ensures that all local stakeholders are aligned. & committed to the projects

•    Ensures that all local contributors have committed to the plan and are delivering on time and on quality

•    Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising – during Hypercare period

 

Close cooperation with Group Integration office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally

Analyze any current EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
 

Understand our EDI & API services and guide customers/sales towards API First
 

API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product
 

Assist in migrating customers from legacy platforms, onto future corporate platforms

 

More specifically, you will:

Guide and drive global business implementation initiatives.

Identify & align the commercial & business needs and combine with IT requirements and define the optimal set-up, for both our