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AFC Urgent Care Clinic Manager/Practice Manager
American Family CareUnited Statesfull_timeVerifiedPosted 4 Jun 2026
💰 $75,000/yr($65,000/yr – $75,000/yr)
About the role
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
Benefits/Perks
- Health insurance
- Dental insurance
- Retirement benefits
- Employee referral incentives
- Great small business work environment
- Flexible scheduling
- Additional perks!
- Salary Range: $65,000-$75,000 per year + Bonus based on performance
Job Summary
AFC Urgent Care Chino is committed to delivering high-quality, convenient healthcare to our community. We are seeking an experienced, results-driven Clinic Manager (Center Administrator) to lead clinic operations, develop high-performing teams, enhance patient experiences, and drive sustainable growth and profitability.
AFC Urgent Care Chino is committed to delivering high-quality, convenient healthcare to our community. We are seeking an experienced, results-driven Clinic Manager (Center Administrator) to lead clinic operations, develop high-performing teams, enhance patient experiences, and drive sustainable growth and profitability.
This position works closely with ownership, providers, and staff to ensure operational excellence, financial success, regulatory compliance, and exceptional patient care.
This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. * Urgent Care/Health Care Leadership Experience Required*
Position Summary
The Clinic Manager is responsible for the overall operational management and performance of the urgent care center. This role oversees daily administrative and clinical support operations, staffing, financial performance, patient experience, business development, and regulatory compliance.
Position Summary
The Clinic Manager is responsible for the overall operational management and performance of the urgent care center. This role oversees daily administrative and clinical support operations, staffing, financial performance, patient experience, business development, and regulatory compliance.
The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has a proven ability to improve operational performance, drive patient growth, and build high-performing teams.
Key Responsibilities
Operational Management
- Oversee daily clinic operations and administrative functions.
- Create, implement, and manage clinic opening and closing procedures.
- Ensure efficient patient flow and minimize patient wait times.
- Partner with providers to support high-quality patient care and clinic efficiency.
- Manage staffing levels, employee schedules, and clinic workflows.
- Develop and implement operational policies and procedures.
- Ensure compliance with HIPAA, OSHA, CLIA, labor laws, and AFC standards.
- Oversee facility maintenance, equipment management, and inventory controls.
- Maintain clinic cleanliness, organization, and readiness standards.
- Lead operational improvement initiatives and support clinic growth.
Financial & Revenue Management
- Manage clinic financial performance and operational metrics.
- Monitor collections, deposits, reconciliation, and cash controls.
- Ensure accurate registration, insurance verification, and charge capture.
- Oversee front desk collection performance including copays, deductibles, coinsurance, self-pay, and occupational medicine services.
- Identify revenue leakage and implement corrective actions.
- Collaborate with billing and revenue cycle teams to improve reimbursement performance.
- Manage clinic expenses and support budget objectives.
Performance & Quality Management
- Develop, monitor, and report clinic KPIs.
- Analyze trends and identify opportunities for operational improvements.
- Monitor patient satisfaction and service quality.
- Ensure readiness for audits, accreditation reviews, and regulatory inspections.
- Implement continuous quality improvement initiatives.
Leadership & Team Development
- Recruit, onboard, train, coach, and develop clinic staff.
- Conduct performance evaluations and provide ongoing feedback.
- Manage attendance, scheduling, and staffing coverage.
- Partner with HR on employee relations, disciplinary actions, and performance improvement plans.
- Foster a culture of accountability, teamwork, professionalism, and service excellence.
- Coordinate staff meetings, training programs, and professional development activities.
Customer Service, Community Engagement & Business Development
- Promote a patient-first culture focused on exceptional customer service.
- Monitor and respond to patient feedback, reviews, and service concerns.
- Manage online reputation and patient satisfaction initiatives.
- Support social media engagement and local marketing efforts.
- Build relationships with employers, schools, sports organizations, and community partners.
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