Accounts Receivable Analyst

Inside the Role

DTNA Finance Operations: One team, best team! Finance Operations is a proud financial steward of our company, intentionally investing in relationships to enable our extraordinary team, business partners and organization to succeed. As a valued strategic ally, we ensure transparency, provide operational guidance and services. We commit to continuous improvement by embracing digital transformation and process innovation.
Join the team!!

The Accounts Receivable Analyst plays a key role in the Finance Operations group where dealer and customer support are a top priority. Providing a high level of customer service with a focus of ease of doing business for our customers as the owner of the DTNA-AR inbox is key in this position. Operational activities related to DTNA customer account management including cash conversion, unapplied payments, and collections. Support business partner requests and connect them with customers through the order to cash lifecycle. Help support Credit & Accounts Receivable Team with continuous improvement initiatives and any other projects that the team is working on as requested.
The Accounts Receivable Analyst position plays a key role in the Finance Operations group and is an engaged, connected team player that values our culture.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $58,000 - $75,000 USD  

Pay offered dependent on knowledge, skills, and experience   

  

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.   

What You Drive at DTNA

• Customer service focus on ease of doing business.
• Participating in various process improvements, interacting directly with customers and internal business partners.
• Mindful of upstream processes and impacts - education and communication to internal and external customers and business partners.
• Support a welcoming, engaging, and respectful environment with your colleagues.

Accounts Receivable Analysis:

• Manage the AR inbox, review, prioritize, respond to daily inquiries from customers and business partners in a timely manner.
• Proactive collections, root cause identification, recommend escalation and solutions to customers’ accounts to receive and process incoming cash in a timely manner.
• Process credits owed to customers with accuracy and timeliness.
• Reconcile and analyze customer statements utilizing multiple systems and data sources.
• Become a subject matter expert of various AR and collection tools to effectively support our customers.
• Support the back-office team with critical tasks such as cash posting, cash application, credit refunds, and related AR activities as well as routine Business Continuity Processing.
• Back up local team members on critical tasks to maintain high levels of customer support.
• Leverages continuous improvement tools to streamline processes, eliminate waste, automate/digitalize, etc. to make them more efficient/effective.
• Work closely with customers and internal stakeholders to seek out performance enhancements.
• Notarize Manufacturer’s Certificate of Origin and other documents as needed.
• Approach work and team members with curiosity and support a welcoming, engaging, and respectful environment with your colleagues.

Methods, Processes and Systems:

• Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
• May support development of training and/or change management materials and activities to support new processes and procedures.
• Collaborates with the business partners in process and/or system improvements, assist in the setup of relevant systems specific to area.
• Ensure familiarity with relevant systems.