Account Implementation Manager - (West)

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Account Implementation Manager is a role within Caris Life Sciences responsible for driving business solutions with hospital and laboratory accounts for organizational growth, retention and revenue.  The Account Implementation Manager establishes and maintains the business relationship with lab decision makers to ensure timely release of tissue, efficient business workflows and overall account health with Caris hospital and laboratory accounts.  The Account Implementation Manager is expected to align with their commercial team and collaborate with internal teams to achieve organizational and team objectives.  The Account Implementation Manager is expected to be a team player and effectively manage their assigned territory and other team projects as assigned.

The Account Implementation Manager will actively establish internal Caris partnerships and work closely with the Senior Director, Account Implementation - PMI and the appropriate business units.

Job Responsibilities

• Work closely with Customers and Account Coverage teams to provide a high level of customer support and satisfaction and provide support for mutual target accounts.

• Regularly and routinely work to improve the business and financial health of accounts to ensure a seamless working relationship and establish efficient business workflows.

• Successfully executes customer retention, revenue and growth for the organization.

• Interacts with existing customers to “Add Value” resulting in increasing the customer experience with Caris.

• Travel to client sites to engage in business solution activities as needed.

• Proactively assess, clarify, and validate client needs on an ongoing basis.

• Ability to present and demonstrate various Caris business solutions to accounts and customers.

• Understand customers’ business models, their overall goals and their business needs and how Caris can be a part of their solutions.

• Establish and build strong client relationships that allow for growth, retention and revenue.

• Regularly communicate with the Senior Director, Account Implementation and Account Coverage Team regarding implementation activities.

• Negotiates and executes service agreements while working with Caris legal through the redline process and pull through of agreements and amendments.

• Negotiate specimen reimbursement rates as directed by the Senior Director, Account Implementation with hospital and laboratory accounts, as needed.

• Establish and maintain open lines of communication with key personnel in assigned accounts; escalate issues when customer satisfaction is jeopardized. 

• Maintain integrity in all business interactions, complying with all laws and regulations impacting Caris’ business and behave in accordance with the organization’s compliance program and code of conduct.

• Maintain all assigned company assets including laptop computer, iPhone, etc.

• Utilize CRM and submit all necessary documentation, including weekly activity reports, and expenses as required, accurately and in a timely manner.

• Meet all assigned targets and goals set by management.

• Perform other related duties as assigned.

Required Qualifications

• Bachelor's degree from an accredited university or equivalent work experience. 

• 3+ years of experience in account management, implementation, or business development within the life sciences, biotech, or healthcare sectors.

• Proven track record of managing complex, multi-stakeholder accounts and delivering successful imple