Account Director

Company Description

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Medical Communications specializes in strategic medical communications, publication planning, and associated scientific content and engagement. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Job Description

Under the direction of the VP, Account Services, the Account Director will serve as the primary contact for assigned clients regarding the strategic and tactical planning, design, and execution of industry-leading publication and medical communication initiatives. The Account Director consistently provides excellent customer service, as well as represents client needs and goals within the organization to ensure quality. This individual is also responsible for the financial aspects of client relationships, including compliance to contract/agreements, statements of work, purchase orders, invoices, forecasting, and receivables. The Account Director is required to understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for our clients’ needs in a manner that is consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction; overall strategy, development, and execution of assigned Accounts/Client Services activities; and management of account finances.

Job Duties

Account Services

• Under the direction of the VP, Account Services, lead strategic publication and medical communication planning initiatives
• Establish relationships with team members in order to effectively lead and serve as a resource for cross-functional teams in support of client needs and expectations for all Synchrony clients
• Monitor and manage assigned activities to ensure timely delivery of products and services
• Develop, present, and sell high-quality deliverables
• Make recommendations to senior management to ensure that Synchrony core teams have appropriate resources and support to meet the needs of our clients and our commitments
• Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values

Business Development

• Assist in business development opportunities and initiatives necessary to increase revenue to meet and exceed company goals
• Actively seek new business opportunities within current and new clients
• Assist in the implementation of corporate strategies and cross-selling initiatives
• Lead teams and resources to create and submit RFPs and proposals (proposal writing is required); participate in developing and delivering presentations for new business opportunities
• Develop client(s) scope of service or project agreements

Accounts Financial Management

• Manage the financial aspects of client relationships including compliance to contract/master service agreement(s), project proposals (statements of work, project initiation forms, project agreements, etc), purchase orders, invoices, forecasting, receivables, and reporting
• As client liaison, develop project proposals based on input from internal teams (with account leadership) including (but not limited to):
  • Budgets (e.g., invoicing schedule in alignment with cl