Account Director

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our Account Director, you will...

Be Accountable and Responsible

As our Account Director to oversee and lead all account management processes on our Retail team. You’ll act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, and digital campaigns more innovative, smarter, and more robust. This position involves consistent client contact and operates at a high level in all aspects of account management.

• Provide strategic leadership for Account Management team, including:
• Serve as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of strategies and marketing programs
• Efficiently balance the dual expectations of the agency and our clients
• Guide clients by educating them with strategy, ideas, trends, and thought leadership
• Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
• Sign off on materials for reporting to the client
• Grow business by utilizing experience to identify additional business needs and implement solutions
• Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients
• Incorporate senior staff from other departments as project objectives or issues warrant
• Manage and grow a team as a mentor and trusted advisor to account team

These are the qualifications we’re looking for

• 8+ years of account management/consulting experience within an advertising agency
• Retail marketing and e-commerce with experience across multiple channels including paid media, affiliate marketing, email, SEO, analytics, audience strategies, and brand strategies
• Ability to evaluate competitive communications across category, consumer, service, cultural trends, etc.
• Willingness to roll up your sleeves to be a constant leader to a team in highly collaborative environment and to develop and execute Account Management strategies
• Advanced client management skills, especially as it relates to expanding business within existing clients
• Superior professional communication and presentation skills
• Commitment to client, attention to detail, and strong problem-solving ability
• Bachelor’s degree or equivalent experience, MBA a plus

Compensation: $120,000 - $135,000

Salary differential is based on seniority, merit, education, training and experience. MERGE’s career ladders reflect department growth from Associate through Partner levels, with details of roles and responsibilities associated with each level. New hires are assigned a job level within a particular position based on these criteria and salary is set within the job level based on these criteria. Growth from one level to the next occurs when emplo