Account and Delivery Manager

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
 
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
 
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

This position is supporting our Sister Company Quickrelease in Irvine, CA. QR the Product Data management professionals (quickrelease.co.uk).

QR's reputation for product data management and consultancy has put us at the vanguard of transforming the automotive, aerospace and robotics industries across the globe, as these industries seek to build better products and get to market faster. As a team, we are excited to be supporting the development of some truly planet-changing products in an increasingly diverse range of new technologies.

We have an opportunity to expand your career in project and people management. Quick Release provides hands-on experience with complex, positive-impact projects, together with fast-paced training, mentoring, and a caring company culture that promotes flexibility, fulfilment, and work-life balance.

ACCOUNT AND DELIVERY MANAGER

(PROJECT LEADER 2)

We are looking for an Account and Delivery Manager for one of our large accounts. This person will manage the delivery of a project portfolio whilst also managing renewals and expanding our presence in the account.

• Pre-Sales and Offer Qualification:
  • Qualification of the opportunity (Go/No-Go).
  • Work with Leadership to prepare the commercial offer.
  • Participation in the drafting of the proposal.
  • Collaborating with Specialists to write the technical part of the proposal.
  • Estimating costs (human and material resources).
• Quality and Delivery Management:
  • Ensuring compliance with commitments made in relation to customer requirements.
  • Preparing and holding follow-up meetings with the client.
  • Applying delivery and quality control processes, including deliverables.
  • Managing critical activities and their corrective action plans (risks discussions, resolution plans, etc.)
  • Monitoring the progress of activities.
  • Maintaining forecast budgets.
  • Ensuring the definition and monitoring of KPIs as defined by the Technical Department.
  • Providing feedback to the Leadership: Alerts and/or highlights at the requested frequency.
  • Capitalize technical knowledge, processes, and tools to share with other sites.
• Technical Productivity:
  • Managing and optimizing the utilization of consultants on the project.
  • Measuring and improving technical performance.
  • Identifying levers to improve productivity.
  • Ensuring consultant workloads are well-managed and balanced.
• Customer Satisfaction and Account Management:
  • Representing Quick Release to the Client and ensuring client satisfaction through formal feedback and meeting reports.
  • Building and maintaining strong client relationships to ensure long-term satisfaction.
  • Acting as the primary point of con